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Residential Installation & Service Technician

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Comcast Advertising

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Location:
United States , Jacksonville

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

20.00 USD / Hour
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Job Description:

Our technicians are highly skilled individuals who help both start and enhance the customer experience journey. This journey includes assisting customers in their home with installation of new products, educating our customers about our products and services, and providing consultative support on how to use our exciting groundbreaking technologies. The desired end result is a transformative customer experience that redefines expectations about what is possible from Comcast, with you at the heart of it.

Job Responsibility:

  • Performs installations and changes of service
  • Troubleshoots the drop from the tap to the customer's equipment
  • Completes associated record keeping
  • Determines acceptability of service by reviewing and confirming quality of service
  • Determines appropriate placement of devices and design of Wi-Fi network
  • Communicates and provides customer with education on products and services
  • Cleans, maintains and stocks vehicle and equipment
  • Reconciles with warehouse regarding issued CPE
  • Operates and maintains installation tools
  • Navigates digital tools
  • Obtain and maintain appropriate licensing
  • Uses sound judgment
  • Performs jobs from high places
  • Manipulates objects
  • Lifts and carries loads of 70 lbs. or more
  • Works in confined spaces
  • Works while standing
  • Works near power lines
  • Works in areas with moderate noise levels
  • Works within manufacturer's rated weight capacity
  • Drives company vehicle
  • Effectively communicates with customers and co-workers
  • Uses close vision, peripheral vision
  • Exposure to dogs or other animals
  • Completes required training and pass certification tests
  • Works in various weather conditions
  • Normal work shift may include weekends
  • Meets or exceeds established goals
  • Regular, consistent and punctual attendance

Requirements:

  • High School Diploma / GED
  • Customer-Focused
  • Professional Etiquette
  • Technical Knowledge
  • Adaptability
  • Self Motivation
  • Resilience
  • Critical Thinking Problem Solving
  • Communication
What we offer:
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Quarterly Bonuses
  • Paid Training
  • Comprehensive Benefits package effective Day 1 including Health, Dental, Vision
  • Highly Discounted Cable Services
  • 21 paid days off
  • 8 Company observed holidays

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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