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Comcast Logo Comcast · IT - Administration

Residential Installation & Service Technician

United States, Rock Falls 18.20 USD / Hour · Job Posted January 16, 2026
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Job Description

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.

Job Responsibility

  • Performs installations and changes of service
  • Performs service calls
  • Troubleshoots the drop from the tap to the customer's equipment
  • Assesses and designs basic home networks using appropriate technology and based on customer needs
  • Completes associated record keeping in a timely manner
  • Determines acceptability of service by reviewing and confirming quality of service
  • Determines appropriate placement of devices and design of Wi-Fi network in the home
  • Communicates, engages and provides customer with education on products and services
  • Cleans, maintains and stocks vehicle and equipment
  • Reports need for vehicle repair or service when required
  • Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
  • Reconciles with warehouse regarding issued CPE (customer premise equipment)
  • Properly operates and maintains installation tools, technology and equipment
  • Demonstrates the ability to navigate digital tools including work order management and digital diagnostics
  • Uses sound judgment in decision-making, problem-solving, project management
  • Performs jobs from high places (on poles and roofs)
  • Drives company vehicle during performance of duties in a safe and responsible manner
  • Effectively communicates with customers and co-workers
  • Completes required training and pass certification tests within specified timeframe
  • Meets or exceeds established goals and performance metrics
  • Regular, consistent and punctual attendance

Requirements

  • High School Diploma / GED
  • Achieve required training, certifications and safety requirements
  • Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements
  • Valid driver's license
  • Ability to lift and carry loads of 70 lbs. or more
  • Ability to work from high places (on poles and roofs) including climbing poles with proper equipment
  • Ability to work in confined spaces such as crawl spaces or attics
  • Ability to work while standing 50 -70% of the time
  • Ability to work near power lines and electricity
  • Ability to work in areas with exposure to moderate noise levels
  • Ability to work in various weather conditions, including heat, cold, rain and other precipitation
  • Ability to work nights and weekends, variable schedule(s) and overtime as necessary
  • Ability to manipulate objects such as: pens, keyboard, mouse, connectors, fasteners, wire and use hand tools
  • Ability to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects
  • Exposure to dogs or other animals in construction areas and in home environments

Nice to have

  • Problem-Solver
  • Good Listener
  • Collaborative
  • Independent
  • Adaptable
  • Technologically Savvy
  • Customer-Focused
  • Professional Etiquette
  • Technical Knowledge
  • Self Motivation
  • Resilience
  • Critical Thinking Problem Solving
  • Communication

What we offer

  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • Comprehensive Benefits package effective Day 1, including Health, Dental, Vision
  • Highly Discounted Cable Services
  • 21 paid days off + 8 Company observed holidays
  • Quarterly Bonuses
  • Paid Training
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