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Comcast Advertising Logo Comcast Advertising · IT - Administration

Residential Installation & Service Technician

United States, Peru Employment contract 20.00 USD / Hour · Job Posted May 30, 2026
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Job Description

Our technicians are highly skilled individuals who help both start and enhance the customer experience journey. This journey includes assisting customers in their home with installation of new products, educating our customers about our products and services, and providing consultative support on how to use our exciting groundbreaking technologies. The desired end result is a transformative customer experience that redefines expectations about what is possible from Comcast, with you at the heart of it.

Job Responsibility

  • Performs installations and changes of service
  • Troubleshoots the drop from the tap to the customer's equipment
  • Assesses and designs basic home networks using appropriate technology
  • Completes associated record keeping
  • Determines acceptability of service by reviewing and confirming quality of service
  • In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network
  • Communicates, engages and provides customer with education on products and services
  • Cleans, maintains and stocks vehicle and equipment
  • Reconciles with warehouse regarding issued CPE
  • Properly operates and maintains installation tools, technology and equipment
  • Demonstrates the ability to navigate digital tools including work order management and digital diagnostics
  • Obtain and maintain appropriate licensing and/or background checks
  • Uses sound judgment in decision-making
  • Performs jobs from high places
  • Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools
  • Lifts and carries loads of 70 lbs. or more
  • Works in confined spaces such as crawl spaces or attics
  • Works while standing 50 -70% of the time
  • Performs work near power lines and electricity
  • Works in areas with exposure to moderate noise levels
  • Works within manufacturer's rated weight capacity for all equipment
  • Drives company vehicle during performance of duties
  • Effectively communicates with customers and co-workers
  • Uses close vision, peripheral vision and ability to adjust focus
  • Exposure to dogs or other animals
  • Completes required training and pass certification tests within specified timeframe
  • Works in various weather conditions
  • Normal work shift may include weekends
  • may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
  • Meets or exceeds established goals and performance metrics
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements

  • High School Diploma / GED
  • Customer-Focused
  • Professional Etiquette
  • Adaptability
  • Technical Knowledge
  • Self Motivation
  • Communication
  • Resilience
  • Critical Thinking Problem Solving

What we offer

  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Quarterly Bonuses
  • Paid Training
  • Comprehensive Benefits package effective Day 1, including Health, Dental, Vision
  • Highly Discounted Cable Services
  • PTO
  • 8 Company observed holidays
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