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Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.
Job Responsibility:
Perform broadband installation and troubleshooting activities for voice, video and data services
Complete field assessments
Perform installations and changes of service
Perform service calls
Troubleshoot the drop from the tap to the customer's equipment
Assess and design basic home networks using appropriate technology
Complete associated record keeping
Determine acceptability of service
Determine appropriate placement of devices and design of Wi-Fi network in the home
Communicate, engage and provide customer with education on products and services
Clean, maintain and stock vehicle and equipment
Reconcile with warehouse regarding issued CPE
Properly operate and maintain installation tools, technology and equipment
Demonstrate the ability to navigate digital tools
Use sound judgment in decision-making, problem-solving, project management
Perform jobs from high places (on poles and roofs)
Drive company vehicle during performance of duties
Meet or exceed established goals and performance metrics
Requirements:
High School Diploma / GED
Achieve required training, certifications and safety requirements
Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements
Valid driver's license
Ability to lift and carry loads of 70 lbs. or more
Ability to work from high places (on poles and roofs) including climbing poles with proper equipment
Ability to work in confined spaces such as crawl spaces or attics
Ability to work while standing 50 -70% of the time
Ability to work near power lines and electricity
Ability to work in areas with exposure to moderate noise levels
Ability to work in various weather conditions, including heat, cold, rain and other precipitation
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Nice to have:
Problem-Solver
Good Listener
Collaborative
Independent
Adaptable
Technologically Savvy
Customer-Focused
Professional Etiquette
Technical Knowledge
Self Motivation
Resilience
Critical Thinking Problem Solving
Communication
What we offer:
Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits
Comprehensive Benefits package effective Day 1, including Health, Dental, Vision