This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our technicians are highly skilled individuals who help both start and enhance the customer experience journey. This journey includes assisting customers in their home with installation of new products, educating our customers about our products and services, and providing consultative support on how to use our exciting groundbreaking technologies. The desired end result is a transformative customer experience that redefines expectations about what is possible from Comcast, with you at the heart of it.
Job Responsibility:
Performs installations and changes of service, while adhering to company procedures and safe work practices
Completes all customer interactions as required
Performs service calls and troubleshoots drop from tap to customer's equipment
Assesses and designs basic home networks using appropriate technology
Completes associated record keeping
Determines acceptability of service by reviewing and confirming quality of service
In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network
Communicates, engages and provides customer with education on products and services
Cleans, maintains and stocks vehicle and equipment
Reconciles with warehouse regarding issued CPE
Properly operates and maintains installation tools, technology and equipment
Demonstrates the ability to navigate digital tools
Obtain and maintain appropriate licensing and/or background checks
Uses sound judgment in decision-making
Performs jobs from high places
Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools
Lifts and carries loads of 70 lbs. or more
Works in confined spaces such as crawl spaces or attics
Works while standing 50-70% of the time
Performs work near power lines and electricity
Works within manufacturer's rated weight capacity for all equipment
Drives company vehicle
Effectively communicates with customers and co-workers
Uses close vision, peripheral vision and ability to adjust focus
Exposure to dogs or other animals
Completes required training and pass certification tests
Works in various weather conditions
Normal work shift may include weekends
May include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
Meets or exceeds established goals and performance metrics
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Requirements:
High School Diploma / GED
Valid driver's license
Customer-Focused
Professional Etiquette
Technical Knowledge
Adaptability
Self Motivation
Communication
Critical Thinking Problem Solving
Resilience
What we offer:
Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support
Quarterly Bonuses
Paid Training
Comprehensive Benefits package effective Day 1, including Health, Dental, Vision