Residential Installation & Service Technician Job at Comcast Advertising (Venice)

Job Description

The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This is an entry‑level field role designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence. Continued employment is contingent upon meeting training, certification, and safety requirements.

Job Responsibility

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes
Complete service calls by diagnosing and resolving issues from the network connection to customer equipment
Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs
Verify service quality using required testing tools and make adjustments to deliver reliable performance
Educate customers on products, services, equipment use, and setting appropriate expectations
Accurately document completed work and update customer accounts using digital tools
Maintain, clean, and stock assigned vehicle, tools, and equipment
report safety concerns, incidents, or vehicle issues promptly
Operate ladders, hand tools, meters, and light power tools safely and correctly
Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required
Lift and carry equipment weighing 70 pounds or more
work in crawl spaces or attics
and perform duties near electrical sources
Drive a company vehicle safely and maintain a valid driver's license
Complete required training, certifications, background checks, and licensing within defined timeframes
Communicate clearly and professionally with customers, supervisors, and coworkers
Meet or exceed established performance and safety standards
Other duties and responsibilities as assigned

Requirements

High School Diploma / GED
Valid driver's license
Customer-Focused
Professional Etiquette
Adaptability
Technical Knowledge
Self Motivation
Resilience
Communication
Critical Thinking Problem Solving

What we offer

Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support
Quarterly bonuses
Paid training
Health, dental, and vision coverage
Company-observed holidays
Discounted cable services

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Residential Installation & Service Technician

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