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Residential Installation and service technician

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Location:
United States , Jacksboro

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Contract Type:
Not provided

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Salary:

18.20 USD / Hour

Job Description:

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.

Job Responsibility:

  • Performs installations and changes of service
  • Performs service calls
  • Troubleshoots the drop from the tap to the customer's equipment
  • Assesses and designs basic home networks using appropriate technology
  • Completes associated record keeping
  • Determines acceptability of service
  • Determines appropriate placement of devices and design of Wi-Fi network
  • Communicates, engages and provides customer with education on products and services
  • Cleans, maintains and stocks vehicle and equipment
  • Reconciles with warehouse regarding issued CPE
  • Properly operates and maintains installation tools, technology and equipment
  • Demonstrates the ability to navigate digital tools
  • Uses sound judgment in decision-making, problem-solving, project management
  • Performs jobs from high places (on poles and roofs)
  • Lifts and carries loads of 70 lbs. or more
  • Drives company vehicle during performance of duties
  • Effectively communicates with customers and co-workers
  • Meets or exceeds established goals and performance metrics
  • Regular, consistent and punctual attendance

Requirements:

  • High School Diploma / GED
  • Achieve required training, certifications and safety requirements
  • Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements
  • Valid driver's license
  • Ability to lift and carry loads of 70 lbs. or more
  • Ability to work from high places (on poles and roofs) including climbing poles with proper equipment
  • Ability to work in confined spaces such as crawl spaces or attics
  • Ability to work while standing 50 -70% of the time
  • Ability to work near power lines and electricity
  • Ability to work in areas with exposure to moderate noise levels
  • Ability to work in various weather conditions, including heat, cold, rain and other precipitation
  • Ability to work nights and weekends, variable schedule(s) and overtime as necessary

Nice to have:

  • Problem-Solver
  • Good Listener
  • Collaborative
  • Independent
  • Adaptable
  • Technologically Savvy
  • Customer-Focused
  • Professional Etiquette
  • Technical Knowledge
  • Self Motivation
  • Resilience
  • Communication
  • Critical Thinking Problem Solving
What we offer:
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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