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Residential HVAC Service Manager

United States, Lansdowne 115000.00 - 120000.00 USD / Year · Job Posted April 10, 2026
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Job Description

Are you ready to join a rapidly growing Home Service Company? We are a HVAC and electrical service and repair company, known for our strong customer-oriented approach and a culture that emphasizes accountability and growth. Our company has experienced significant expansion. We offer a comprehensive benefits package, including company-paid healthcare (dental and vision), a 401k with a competitive company match, generous paid time off, and observed holidays. We are seeking a dynamic and results-driven HVAC Service Manager to join our leadership team and contribute to our continued success and expansion. The HVAC Service Manager will play a pivotal leadership role within our HVAC division, responsible for overseeing a team of approximately five to six service technicians. This position requires a highly motivated and results-oriented leader with a strong focus on driving revenue, optimizing job margins, and cultivating a high-performance, accountable team. The ideal candidate will possess extensive experience in residential HVAC environments, demonstrated leadership capabilities, and a commitment to achieving and surpassing business objectives.

Job Responsibility

  • Lead and manage a team of approximately five to six HVAC service technicians
  • Assume full ownership of department performance, with a focus on revenue generation, key performance indicators (KPIs), and technician accountability
  • Ensure accurate and timely documentation of all job-related information, including equipment ages and relevant details, within our CRM systems
  • Develop and implement strategies to drive tune-ups, replacements, and upselling, utilizing customer data effectively
  • Serve as a strong and fair leader, maintaining professional relationships with technicians while consistently enforcing company standards and performance goals
  • Contribute to the strategic long-term growth of the HVAC department, including planning for potential future expansion into specialized sub-departments (e.g., installation, service, maintenance)
  • Provide essential on-call technical support to field technicians, ensuring timely resolution of issues (on-call hours are structured to end by 8:00 PM)

Requirements

  • Proven experience managing service technicians, with at least 5 direct reports
  • A revenue-driven mindset with a deep understanding of KPIs and a track record of accountability
  • Extensive experience within residential HVAC service environments
  • Demonstrated ability to effectively hold technicians accountable for their work and adherence to operational procedures
  • Comfortable driving significant revenue growth while diligently protecting profit margins
  • Experience with companies that have undergone substantial scaling
  • Proficiency with industry-standard software such as ServiceTitan, Google Workspace and Excel

Nice to have

Familiarity with CRM-driven service environments for optimized operations

What we offer

  • Company vehicle + gas card
  • Company-provided shirts and uniforms
  • Boot allowance
  • Company-paid healthcare (including dental and vision)
  • 401K with a competitive company match
  • Generous paid time off and observed holidays

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