Residential HVAC Service Manager

• Lead and manage a team of approximately five to six HVAC service technicians
• Assume full ownership of department performance, with a focus on revenue generation, key performance indicators (KPIs), and technician accountability
• Ensure accurate and timely documentation of all job-related information, including equipment ages and relevant details, within our CRM systems
• Develop and implement strategies to drive tune-ups, replacements, and upselling, utilizing customer data effectively
• Serve as a strong and fair leader, maintaining professional relationships with technicians while consistently enforcing company standards and performance goals
• Contribute to the strategic long-term growth of the HVAC department, including planning for potential future expansion into specialized sub-departments (e.g., installation, service, maintenance)
• Provide essential on-call technical support to field technicians, ensuring timely resolution of issues (on-call hours are structured to end by 8:00 PM)

• Proven experience managing service technicians, with at least 5 direct reports
• A revenue-driven mindset with a deep understanding of KPIs and a track record of accountability
• Extensive experience within residential HVAC service environments
• Demonstrated ability to effectively hold technicians accountable for their work and adherence to operational procedures
• Comfortable driving significant revenue growth while diligently protecting profit margins
• Experience with companies that have undergone substantial scaling
• Proficiency with industry-standard software such as ServiceTitan, Google Workspace and Excel

Familiarity with CRM-driven service environments for optimized operations

• Company vehicle + gas card
• Company-provided shirts and uniforms
• Boot allowance
• Company-paid healthcare (including dental and vision)
• 401K with a competitive company match
• Generous paid time off and observed holidays