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Ready to step into a leadership role where you can shape a thriving Residential HVAC Service Department? We’re looking for an experienced, service-minded manager with a strong understanding of sales and operational efficiency. If you are a servant leader skilled at coaching technicians and tracking performance, join our team and drive our success in the Houston market. In your role as the HVAC Department Manager, you will be responsible for the overall operations, financial performance, and team development of the residential HVAC service and installation department. This includes leading technicians, tracking KPIs, and ensuring sales goals are consistently met.
Job Responsibility:
Serve as a servant leader, actively guiding, mentoring, and motivating a team of HVAC service and installation technicians
Oversee all departmental operations, including dispatch, scheduling efficiency, and quality control for all service calls and installations
Track key performance indicators (KPIs), analyze data, and implement strategies to improve team productivity, customer satisfaction, and profitability
Drive sales performance by training technicians on consultation and pricing, ensuring the department achieves and exceeds sales goals
Conduct regular service and sales training sessions with the team to enhance technical and customer interaction skills
Resolve escalated customer issues and complaints quickly and professionally to protect the company’s reputation
Ensure all team activities comply with safety regulations and company policies
Work closely with upper management to forecast needs, manage inventory, and plan for departmental growth
Requirements:
Previous management experience (leading technicians, service, or field teams) within a residential business is REQUIRED
Proven experience in both residential HVAC SERVICE AND SALES is essential for this role
Must have a clear understanding of sales processes and be comfortable tracking and driving sales results
Tech savvy and proficient with mobile devices (iPad, cell phone)
ServiceTitan experience is a plus
EPA Certification is a strong plus
Bilingual (English/Spanish) preferred
Strong leadership, coaching, and analytical skills (tracking KPIs)
Must have a valid driver’s license and maintain a clean driving record
Nice to have:
ServiceTitan experience is a plus
EPA Certification is a strong plus
Bilingual (English/Spanish) preferred
What we offer:
Competitive Base Salary: $70,000 – $80,000 plus performance based bonuses
On-Target Earnings (OTE) up to $120,000
Company Vehicle Provided
Service and Sales Training to ensure your continued professional development
Health Coverage: Medical (Three plans, including HSA option, and Telemedicine/Virtual Care), Dental, and Vision
Other Benefits: Life, Disability, and Voluntary Benefits
401K: Eligible to contribute and receive company matching contributions after 6 months of service (pre-tax and Roth options available)