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Residential Guest Relations Coordinator

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Four Seasons

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Location:
Canada , Toronto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 CAD / Year
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Job Description:

The Residential Coordinator (known internally as Residential Elite Coordinator) plays an integral role in elevating the Four Seasons’ experience for our Residential Homeowners as they live and travel the brand. This role is responsible for fostering strong connections and building lasting relationships with our Residential homeowners. The position ensures a seamless travel experience from start to finish by leveraging various tools and platforms to create tailored proposals, confirm reservations, and coordinate additional bookings. The RC will provide essential support to the Residential Supervisor by handling administrative responsibilities, including enrollments and removals, updating marketing subscriptions, assisting with global inquiries, and more. Additionally, the RC will monitor daily revenue and generate monthly data reports to maintain clean, accurate records in Salesforce.

Job Responsibility:

  • Connecting with new and existing homeowners to establish a relationship and encourage them to travel the brand
  • Support the Residential Supervisor and our global properties by performing all functions for new homeowners
  • Having a clear and in depth understanding of brand expectations for Residential homeowners and beneficiaries
  • Performing new owner onboarding and welcome to the Service
  • Create profiles, ensuring complete, accurate data, and enroll in Salesforce
  • Utilize ORS to obtain rates and availability and to finalize travel bookings for homeowners
  • Use a consultative sales approach to identify/anticipate guests’ needs and make relevant recommendations
  • Actively seek opportunities to upsell and cross-sell additional services
  • Liaise with property teams to flag guest arrivals
  • Ensure Residential homeowners and beneficiaries are accurately enrolled and receive the benefits of the service when traveling
  • Perform feedback debrief from homeowner and property after travel
  • Regularly monitor for glitches and feedback
  • Respectfully and tactfully handle guest escalations
  • Review and audit all aspects of Residential homeowner profiles
  • Lead periodic audits and updates on Residential Profile initiatives
  • Support global Residential teams by auditing/updates upon request
  • Provide regional and corporate leaders with reports on KPIs, tracking and audit results

Requirements:

  • Hospitality Diploma / Degree or equivalent experience
  • Minimum 3 years in a direct customer service position with a focus on fostering relationships and direct sales
  • Experience in a Residential capacity is an asset
  • Strong customer service skills always representing the Four Season’s brand
  • Thorough knowledge of Property Management System preferred
  • Familiarity with Lotus Notes, Microsoft Word and Excel
  • Demonstrate effective communication skills
  • Proven consultative sales skills
  • Strong conflict resolution skills, and excellent interpersonal skills
  • Efficient typing skills

Nice to have:

  • Relationship driven, ability to create trust and establish positive relationships with the different stakeholders
  • Excellent written and verbal communication skills
  • Self-starter, patient, ability to manage competing priorities with minimal supervision
  • Intuitive with all troubleshooting
  • Proactive, takes initiative
  • Strong administrator with excellent planning and organizational skills
  • Creative thinker initiating new ideas and processes
  • Highly organized, detail oriented and process driven
  • Flexible and punctual with scheduling
  • Always maintains professionalism and works well in a team environment
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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