CrawlJobs Logo

Residential Guest Relations Coordinator

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Canada , Toronto

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 - 70000.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Residential Coordinator (known internally as Residential Elite Coordinator) plays an integral role in elevating the Four Seasons’ experience for our Residential Homeowners as they live and travel the brand. This role is responsible for fostering strong connections and building lasting relationships with our Residential homeowners. The position ensures a seamless travel experience from start to finish by leveraging various tools and platforms to create tailored proposals, confirm reservations, and coordinate additional bookings. The RC will provide essential support to the Residential Supervisor by handling administrative responsibilities, including enrollments and removals, updating marketing subscriptions, assisting with global inquiries, and more. Additionally, the RC will monitor daily revenue and generate monthly data reports to maintain clean, accurate records in Salesforce.

Job Responsibility:

  • Connecting with new and existing homeowners to establish a relationship and encourage them to travel the brand
  • Support the Residential Supervisor and our global properties by performing all functions for new homeowners
  • Having a clear and in depth understanding of brand expectations for Residential homeowners and beneficiaries
  • Performing new owner onboarding and welcome to the Service
  • Create profiles, ensuring complete, accurate data, and enroll in Salesforce
  • Utilize ORS to obtain rates and availability and to finalize travel bookings for homeowners
  • Use a consultative sales approach to identify/anticipate guests’ needs and make relevant recommendations
  • Actively seek opportunities to upsell and cross-sell additional services
  • Liaise with property teams to flag guest arrivals
  • Ensure Residential homeowners and beneficiaries are accurately enrolled and receive the benefits of the service when traveling
  • Perform feedback debrief from homeowner and property after travel
  • Regularly monitor for glitches and feedback
  • Respectfully and tactfully handle guest escalations
  • Review and audit all aspects of Residential homeowner profiles
  • Lead periodic audits and updates on Residential Profile initiatives
  • Support global Residential teams by auditing/updates upon request
  • Provide regional and corporate leaders with reports on KPIs, tracking and audit results

Requirements:

  • Hospitality Diploma / Degree or equivalent experience
  • Minimum 3 years in a direct customer service position with a focus on fostering relationships and direct sales
  • Experience in a Residential capacity is an asset
  • Strong customer service skills always representing the Four Season’s brand
  • Thorough knowledge of Property Management System preferred
  • Familiarity with Lotus Notes, Microsoft Word and Excel
  • Demonstrate effective communication skills
  • Proven consultative sales skills
  • Strong conflict resolution skills, and excellent interpersonal skills
  • Efficient typing skills

Nice to have:

  • Relationship driven, ability to create trust and establish positive relationships with the different stakeholders
  • Excellent written and verbal communication skills
  • Self-starter, patient, ability to manage competing priorities with minimal supervision
  • Intuitive with all troubleshooting
  • Proactive, takes initiative
  • Strong administrator with excellent planning and organizational skills
  • Creative thinker initiating new ideas and processes
  • Highly organized, detail oriented and process driven
  • Flexible and punctual with scheduling
  • Always maintains professionalism and works well in a team environment
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Residential Guest Relations Coordinator

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...
Location
Location
Costa Rica , Nekajui Peninsula Papagayo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
  • Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
  • Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
  • Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
  • Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
  • Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
  • Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
  • High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
  • Training or certification in hospitality, tourism, guest experience, or related fields preferred
  • Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods
Job Responsibility
Job Responsibility
  • Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
  • Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
  • Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
  • Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
  • Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
  • Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
  • Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
  • Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
  • Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
  • Prioritize unresolved or outstanding guest requests from previous days
  • Fulltime
Read More
Arrow Right
New

Overnight Resort Assistant Manager

The Overnight Resort Assistant Manager (RAM) is an essential member of the Front...
Location
Location
United States of America , Calistoga
Salary
Salary:
80000.00 - 85000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of previous Rooms Division supervisory or management experience required
  • Experience in a luxury resort highly preferred
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
  • Strong communication and interpersonal skills
  • Creates motivating work environment
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Valid Driver’s License required and clean driving record
  • This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization
Job Responsibility
Job Responsibility
  • Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll
  • Assist Residence Manager with Residential requests to ensure satisfaction
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests
  • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger
  • Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
  • Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
  • Works harmoniously and professionally with co-workers, guests, clients, vendors, etc
What we offer
What we offer
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after 1 year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans
  • Fulltime
Read More
Arrow Right

Order taker

Take guest orders, communicate special requests to the kitchen, and coordinate d...
Location
Location
Morocco , Casablanca
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies
  • Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc)
  • To comply with local legislation as required
  • To report for duty punctually wearing the correct uniform/attire and name badge
  • To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards
  • Wear hair restraint/hat, gloves, apron, jacket and closed-toed shoes while on duty
Job Responsibility
Job Responsibility
  • Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
  • Upsell additional services and products to maximize revenues
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • Private Bar and beverage food quality
  • guestroom by Room Service Servers in a timely manner to ensure proper food and beverage quality
  • properly and accurately close guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Fulltime
Read More
Arrow Right

Residences Assistant Manager

The Residence Assistant Manager plays a key role in building and operating the r...
Location
Location
United States of America , Naples, Florida
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 + years of experience in luxury hotel/resort operations, property management, or residential services
  • Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
  • Excellent communication skills
  • Reading, writing, and oral proficiency in the English language
  • ability to communicate in Spanish strongly preferred
  • Strong attention to detail and problem-solving skills are required
  • Proven experience in guest relations, concierge services, or facilities management is highly desirable
  • Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge
  • Experience in luxury residences or a similar high-end environment is considered an asset
  • Proficient computer skills with the ability to use a variety of software
Job Responsibility
Job Responsibility
  • Be part of the pre-opening team
  • Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks
  • Support the creation and quality assurance of daily service sequences through regular inspections and hands-on coaching
  • Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery
  • Actively support the development of team members through training, mentorship, and leadership
  • Handles all resident interactions with the highest level of hospitality and professionalism
  • Serves as a primary point of contact for guests and planners
  • Gather and organize guest preferences, rooming details, transportation, and dietary requirements
  • Assist in curating personalized itineraries in collaboration with resort and local partners
  • Coordinate with key departments to ensure all residences are fully prepared
What we offer
What we offer
  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right

Sr. Appliance Repair & Maintenance Technician

The Sr. Appliance Repair & Maintenance Technician is a specialty technician who ...
Location
Location
United States , Orlando
Salary
Salary:
25.00 - 30.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-7 years of hands-on experience in residential or commercial maintenance, with a heavy emphasis on appliance repair
  • Proven expertise in specialized trades (HVAC, Electrical, Plumbing) with the ability to troubleshoot complex mechanical issues
  • Strong project management and the ability to oversee vendor performance on specialized repairs
  • Ability to work a flexible schedule, including weekends and on-call rotations
  • Must have a valid driver’s license and the ability to travel between local sites or vendor offices as needed
Job Responsibility
Job Responsibility
  • Maintain the full functionality of all residential appliances, including high-end refrigerators, ranges, dishwashers, and laundry units
  • Execute high-level repairs and preventative maintenance on appliances and mechanical systems when required. Including but not limited to washer/dryer, dishwasher, microwave, refrigerators, ice makers, etc
  • Manage and oversee third-party appliance vendors to ensure repairs are completed efficiently and according to Villatel standards
  • Perform final "punch" inspections on appliances and appliance-related repairs to guarantee the home is guest-ready
  • Conduct occasional training sessions for the M&E team on basic appliance troubleshooting and proper maintenance to prevent common failures
  • Serve as the subject matter expert for all appliance-related work orders and preventative maintenance tracking within Breezeway
  • Maintain a meticulous record of work orders and inventory levels for pool chemicals, spare parts, and tools
  • Function as a highly-skilled, hands-on technician in the field, independently completing maintenance and engineering tickets across all disciplines as needed, including Plumbing, Electric, and HVAC
  • Maintain full accountability for the timely and accurate execution of assigned work orders, ensuring all residential and facility repairs meet Villatel’s standards of operational excellence
  • Coordinate with Dispatch and the MOD to ensure urgent maintenance tickets are prioritized and resolved efficiently
  • Fulltime
Read More
Arrow Right

Customer Service Manager

The Customer Service Manager (CSM) reports to and is under the general supervisi...
Location
Location
United States , Honolulu
Salary
Salary:
50000.00 - 65000.00 USD / Year
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge competence on house rules, bylaws and declaration for residential condominium Association
  • Knowledge competence on how to use a computer and its software to complete job requirements
  • Experienced at coordinating in-person and remote educational and training programs
  • Has competent written, verbal and interpersonal communication skills
  • Possesses competent ability to work well with residents, Owners, other employees, vendors and guest
  • Possesses competent skills to deescalate conflicts
  • Maintains a valid Hawaii driver’s license
  • High School Diploma or GED Required
  • Associate Degree Preferred
  • 1 - 3 years of work directly related to or closely related work experience
Job Responsibility
Job Responsibility
  • Assist GM or AGM with the processing of any new residents or residents who are leaving property
  • Assist GM or AGM by managing any scheduled maintenance to all residents for full participation
  • Assist GM or AGM with the preparation and distribution of the monthly CCV2 newsletter
  • Assist GM or AGM by managing the preventative maintenance calendars and schedules, and keeping all vendor contact information current
  • Assist GM or AGM with all training and educational programs conducted on property or the CFMA
  • Assist GM or AGM by directing and coordinating watch personnel duties to ensure residents, guests, vendors and contractors and moving personnel follow all house rules
  • Assist GM or AGM by managing of all incident reports and ensures open incident reports are resolved properly
  • Assist GM or AGM to provide management services to residents
  • Assist GM or AGM with timely response to emergencies on property during and after-hours
  • Maintains filing system and retrieves information as requested from records, emails, minutes, etc
  • Fulltime
Read More
Arrow Right
New

Executive Administrative Assistant

Provide high-level administrative support to the General Manager of Nekajui Hote...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field strongly preferred
  • Minimum of 3 years in executive administrative roles within ultra-luxury hospitality or high-end residential environments
  • Direct experience interacting with UHNW guests and property owners is highly desirable
  • Solid understanding of ultra-luxury hotel operations, service protocols, and brand standards
  • Professional fluency in English and Spanish (written and spoken)
  • Proficiency in Microsoft Office Suite, property management systems, and design software (Adobe InDesign, Photoshop, Canva)
  • Commitment to The Ritz-Carlton Gold Standards
  • Exceptional organizational skills, discretion, integrity, and ability to manage multiple priorities in a fast-paced, high-touch environment
Job Responsibility
Job Responsibility
  • Managing the General Manager’s calendar and organizing strategic meetings
  • preparing and reviewing correspondence, reports, and presentations in English and Spanish
  • acting as the primary point of contact for homeowners, including coordinating communications, responding to inquiries, and ensuring timely follow-up
  • supporting homeowners’ associations by preparing agendas, minutes, and board documentation
  • maintaining updated governance documents, policies, and legal records for the residences
  • overseeing VIP arrival and departure logistics, ensuring personalized experiences and premium amenities
  • organizing and maintaining digital and physical filing systems for contracts, reports, and communications
  • handling phone calls and inquiries with professionalism and confidentiality
  • supporting special projects and initiatives that enhance the luxury guest and owner experience
  • Fulltime
Read More
Arrow Right

Executive Administrative Assistant

Provide high-level administrative support to the General Manager of Nekajui Hote...
Location
Location
Costa Rica , Nekajui Peninsula Papagayo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field strongly preferred
  • Minimum of 3 years in executive administrative roles within ultra-luxury hospitality or high-end residential environments
  • Direct experience interacting with UHNW guests and property owners is highly desirable
  • Solid understanding of ultra-luxury hotel operations, service protocols, and brand standards
  • Professional fluency in English and Spanish (written and spoken)
  • Proficiency in Microsoft Office Suite, property management systems, and design software (Adobe InDesign, Photoshop, Canva)
  • Commitment to The Ritz-Carlton Gold Standards
  • Exceptional organizational skills, discretion, integrity, and ability to manage multiple priorities in a fast-paced, high-touch environment
Job Responsibility
Job Responsibility
  • Managing the General Manager’s calendar and organizing strategic meetings
  • preparing and reviewing correspondence, reports, and presentations in English and Spanish
  • acting as the primary point of contact for homeowners, including coordinating communications, responding to inquiries, and ensuring timely follow-up
  • supporting homeowners’ associations by preparing agendas, minutes, and board documentation
  • maintaining updated governance documents, policies, and legal records for the residences
  • overseeing VIP arrival and departure logistics, ensuring personalized experiences and premium amenities
  • organizing and maintaining digital and physical filing systems for contracts, reports, and communications
  • handling phone calls and inquiries with professionalism and confidentiality
  • supporting special projects and initiatives that enhance the luxury guest and owner experience
  • welcoming and acknowledging guests and property owners according to luxury hospitality standards
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy