Residential Facilities Manager Job at JLL (London)

Job Description

The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties across London, Bristol and Southern Regions to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

Job Responsibility

Working closely and taking directions from relevant CLFM take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives
To assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners
To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building
Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants
Report to Surveyors in accordance with an agreed procedure, ensuring the CLFM is kept informed on matters relating to standards of facilities management
To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies
To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets
To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas
In conjunction with the Surveyors and CLFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems
Monitor contractor performance against agreed standards. Review service contracts as appropriate
Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the CLFM
Have a working knowledge and understanding of the Building Safety Act
To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections
To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies
to include water hygiene and asbestos monitoring etc
To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.

Requirements

Commercial awareness and ability to develop identified business improvement opportunities
Solid stakeholder management skills and an ability to understand and relay business ideas
Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background
An advocate of change and supportive in driving operational business change
IWFM / BIFM qualification and or similar in facilities operational management
Preferably IOSH
Some experience with residential properties is preferable
Strong organisation skills and excellent communication skills, both verbal and written
Driven to achieve results
Knowledge of safety, quality, and cost risks.

Nice to have

Some experience with residential properties is preferable
Preferably IOSH.

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Residential Facilities Manager

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