Residential Customer Service Manager, Randstad

Randstad

Location:
Canada, Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re seeking a dedicated and resident-focused Residential Customer Service Manager to lead the delivery of exceptional service within a residential community. In this key role, you’ll act as the primary liaison between residents, building staff, and property management—ensuring every interaction is handled with care, efficiency, and professionalism. You will be responsible for addressing resident inquiries and concerns, coordinating maintenance and service requests, overseeing move-in/move-out procedures, and fostering a welcoming, connected community. The ideal candidate is proactive, empathetic, and thrives in a fast-paced environment where creating a positive resident experience is always the top priority.

Job Responsibility:

Supervise operational staff working in and around the residential property
Maintain the highest level of customer service in relation to residents
Communicate effectively with residents and relevant others
Ensure that any areas of concern are addressed promptly and thoroughly
Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents
Focus on resident retention
Assist and ensure all resident and owner complaints are handled promptly and appropriately
Prepare and process documentation related to parking agreements, locker agreements, and key release forms, ensuring all information is accurate and compliant with company policies
Collect payments as needed
Facilitate lease signings with approved applicants prior to move-in, ensuring all necessary documentation is completed, utilities are properly set up, and insurance coverage is verified
Enter insurance details into the resident portal to ensure accurate and up-to-date records
Submit received cheques to the Property Manager for processing at Head Office in a timely manner
Assist with tenant communication regarding outstanding balances, using phone calls, emails, and door-knocking as appropriate to ensure follow-up
Distribute notices and correspondence as required, ensuring timely delivery and compliance with relevant policies
Code and approve invoices from suppliers and contractors
Conduct pre-inspection and inspections of vacant units, note deficiencies and prepare building reports
Schedule maintenance work
Place service calls with contractors
Coordinate contracted work
Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies
Take initiative to propose improvements of property management processes or procedures
Provide prospective resident with the rental application link via Property Vista
Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it’s applicable
Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection
Notify applicants of the status of their application within two business days of completion
Record all leased units, including vacate date, date leased and move in date
Regularly inspect all vacant units to confirm clean, ready condition as directed by Property Manager

Requirements:

Minimum High School diploma (Grade 12/13)
Preference: College Degree
Requirements: ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform property management software functions
A minimum of two years’ experience in residential property management or a related field
Strong alignment with company values of Honesty, Integrity, Respect, and Trust
Good management and leadership skills
Excellent communication skills
Strong administrative and organizational skills
Strong time management skills
Proficient with computers and software
Portraits professional image
Strong customer service orientation
Motivated to learn more and grow within this position
Knowledge of on-site maintenance requirements including dealing with vendors and contracts
Good negotiating skills
Has a high stress tolerance
Valid driver license
Be willing and able to be on call and work irregular hours

What we offer:

Downtown Toronto location
Extremely TTC accessible
12 month contract
Hours are 9:00 am-5:00 pm
Half hour paid lunch
Welcoming team and ready to help out

Additional Information:

Job Posted:
May 26, 2025

Expiration:
June 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Residential Customer Service Manager

Randstad

Location:Canada, Toronto

Category:Customer Service

Contract Type:Not provided