Residential Counselor for Emergency Shelter

• Answer ATASK’s 24-hour hotline
• Assist residents with everyday basic needs
• Be available to residents when needed
• Provide emotional support to residents
• Manage crisis situations and resolve conflicts/issues
• Foster and develop relationships with residents to build a strong sense of community
• Comprehensively understand and enforce shelter rules, protocols, and procedures
• Possess a clear understanding of Shelter staff and CBS Advocate’s roles – provide support, information and referrals to residents, coordinate and collaborate on services with CBS Advocates, and facilitate communications between residents and other direct services staff
• Report in writing and communicate with Manager of Residential Services when issues arise
• Assist with move-ins and move-outs of residents, including preparation and cleaning of their assigned bedroom and kitchen space
• Give shelter tours to new residents and assist them in settling in
• Perform other duties as required within appropriate time frames according to daily log and assignments
• Ensure security of the house and conduct walk-throughs periodically
• Maintain confidential records and shift logs
• Enforce and oversee community cleaning/chores with residents
• Attend monthly staff meetings and scheduled supervision meetings
• Maintain cleanliness of the house
• Address maintenance issues when possible, and report maintenance issues that were not resolved
• Staff are permitted to sleep during overnight shifts when all the tasks are completed, and are expected to wake up to answer the 24-hour hotline and respond to needs of residents when needed
• Assist in distributing donations and other items to clients when necessary
• Coordinate and initiate in-house activities with families

• High School diploma or equivalent
• Excellent interpersonal skills
• Experience working in a residential facility and/or with domestic violence survivors
• Ability to prioritize and multitask
• Flexible schedule to work additional shifts when needed
• Complete state-required 25-hour Domestic Violence Training provided by the agency
• CPR/First Aid Certification
• Pass CORI (Criminal Offender Record Information) check
• Commitment to ATASK mission of empowerment of survivors of domestic violence and abuse to rebuild their lives

Conversational ability in an Asian language beneficial, but not required