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Four Seasons Logo Four Seasons · Hospitality and Tourism

Residential Concierge

United States of America, San Francisco 37.55 USD / Hour · Job Posted April 16, 2026
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Job Description

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism
  • Ensure timely and quality-driven completion of service request through monitoring of HotSOS
  • Processes packages, faxes, messages, and mail
  • Manages and provides access to the building(s) and units
  • Ensures that information for vendors, restaurants, local businesses, etc. are updated and current
  • Updates homeowner profiles with any relevant information
  • Utilizes a variety of software programs to accurately input special arrangements
  • Monitors the fire alarm panel
  • Coordinates the booking of the service elevator and loading dock/bay for move-in or move-out
  • Assists Resident Service Attendants/Doorman with responsibilities and duties
  • Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
  • Perform other tasks or projects as assigned

Requirements

  • One to three years of concierge experience in a luxury environment
  • Troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent customer satisfaction/people skills
  • Ability to multi-task in a demanding environment
  • Fluent in English, reading and writing
  • At least two years of post-secondary education is preferred
  • Excellent excel, word, and computer skills
  • Ability to utilize computer equipment and ability to use variety of software
  • Must be flexible with schedule
  • able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
  • Strong interpersonal and relationship building skills to work with cross-functional teams
  • Apply an ethical and moral approach to influence the outcome of situations
  • Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
  • Must already be legally permitted to work in the United States

Nice to have

  • an additional language an asset
  • experience with Outlook, MS Office, HotSOS, Keytrack, etc. is preferred

What we offer

  • Be part of a cohesive team with opportunities to learn, grow and develop
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
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