Residential Concierge Job at Four Seasons (Los Angeles)

Residential Concierge

POSITION SUMMARY: Respond to guest requests for special arrangements or services...

Location

United States , Bal Harbour

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets

Fulltime

Residential Concierge

As the face of their home, this high profile department carries a special respon...

Location

Canada , Toronto

Salary:

24.36 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Attention to detail and ability to multitask
Extremely knowledgeable about the local area
High degree of patience
Work with discretion
Stand for majority of shift
Warm welcoming smile and positive attitude
1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation
Exceptional communication skills and command of English language

Job Responsibility

Respond to a variety of residents’ requests including mail pickup and delivery
Storing and retrieving packages
Processing of all residents correspondence
Handling reservations
Execution of residents’ requests and coordination of services from both the Hotel and third parties
Enhance residents’ experiences with local knowledge and insights

What we offer

Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in employee dining room
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities including educational assistance, discounted eCornell courses, and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

Parttime

Residential Concierge

Operating from the Residential Lobby, the Residential Concierge responds to a wi...

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Good communication skills in French
Intermediate knowledge of English is necessary
Post-secondary education is preferred
One (1) to three (3) years of concierge experience in a luxury environment
Previous Four Seasons concierge experience is preferred
Excellent communication skills
Available to work any shift, including morning, afternoon, evening and overnight
Ability to use a variety of software

Job Responsibility

Handle all interactions with residents with the highest level of hospitality and professionalism
Resolve resident complaints
Assist residents with residence/hotel services information
Respond to all resident inquiries accurately and promptly
Handle incoming and outgoing packages, faxes, messages, and emails
Manage and grant access to buildings and units for vendors/contractors/service providers/guests
Ensure safety and prevent unauthorized access during the night
Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date
Update owner profiles by entering any relevant information
Use various software systems to accurately log resident requests

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program including complimentary stays at Four Seasons properties worldwide

Fulltime

Residential Concierge

Operating from the Residential Lobby, the Residential Concierge responds to a wi...

Location

United States of America , San Francisco

Salary:

37.55 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One to three years of concierge experience in a luxury environment
Troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Excellent customer satisfaction/people skills
Ability to multi-task in a demanding environment
Fluent in English, reading and writing
At least two years of post-secondary education is preferred
Excellent excel, word, and computer skills
Ability to utilize computer equipment and ability to use variety of software
Must be flexible with schedule

Job Responsibility

Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism
Ensure timely and quality-driven completion of service request through monitoring of HotSOS
Processes packages, faxes, messages, and mail
Manages and provides access to the building(s) and units
Ensures that information for vendors, restaurants, local businesses, etc. are updated and current
Updates homeowner profiles with any relevant information
Utilizes a variety of software programs to accurately input special arrangements
Monitors the fire alarm panel
Coordinates the booking of the service elevator and loading dock/bay for move-in or move-out
Assists Resident Service Attendants/Doorman with responsibilities and duties

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Complimentary accommodation at other Four Seasons Hotels and Resorts

Fulltime

Residential Concierge

Four Seasons Hotel Toronto is looking for a Part-Time Residential Concierge. As ...

Location

Canada , Toronto

Salary:

24.36 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Attention to detail
Ability to multitask
Extremely knowledgeable about the local area
High degree of patience
Work with discretion
Ability to stand for the majority of the shift
Warm welcoming smile and positive attitude
1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation
Exceptional communication skills and command of English language

Job Responsibility

Responding to residents’ requests including mail pickup and delivery
Storing and retrieving packages
Processing of all residents correspondence
Handling reservations
Execution of residents’ requests and coordination of services from both the Hotel and third parties
Enhancing residents’ experiences with local knowledge

What we offer

Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in employee dining room
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

Parttime

Overnight Residential Concierge

The Overnight Residential Concierge will hold Four Seasons Culture Standards wit...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Professional and courteous attitude
deals effectively with all levels of internal and external contacts
Ability to keep the senior management well informed of any residents problems or complaints, and action taken
Ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts

Job Responsibility

Provide information regarding hotel events, outlets and amenities
Answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Office Manager
Ability to properly handle incoming and outgoing mail, packages and faxes
Ability to know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for residents
Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc
Ability to work closely with the Valet Parking staff to ensure the smooth handling of residents and patron vehicles
Ability to work closely with the Residence Pages to ensure smooth handling of resident luggage, packages, message delivery and/or special requests
Ability to use the hotel computer system and phone system

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Overnight Residential Concierge

The Overnight Residential Concierge will hold Four Seasons Culture Standards wit...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Professional and courteous attitude
deals effectively with all levels of internal and external contacts
ability to keep senior management informed of any resident problems or complaints and action taken
ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts
candidates must have valid work authorization for the U.S.

Job Responsibility

Hold Four Seasons Culture Standards with high regard
be the first and last impression of our residences
escort and give a residence and hotel orientation to all arriving residents and/or guests
ensure all residents' parcels are handled promptly and accurately
respond to requests in a timely and efficient manner
be flexible in handling other duties related to the Residential Concierge department including move in and out, construction requirements requests
provide information regarding hotel events, outlets and amenities
answer telephones at the residences concierge desk
deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
perform any special projects deemed necessary by direct supervisor/concierge or the Residential Office Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Seaway Residential Concierge

The Seaway Residential Concierge position is part of the Residence team, and pro...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a luxury residential property
A strong knowledge of the city, and the ability to match recommendations to the residents’ expectations
Attention to detail, and a commitment to successful execution of requests
US work authorization is required

Job Responsibility

Efficiently manage the front desk operation including
welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents’ requests and feedback
Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. Establish close contacts to provide information, ticketing, reservations, etc. for residents
Coordinate with the hotel for any resident request for services, reservations, or guest accommodations. Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

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Residential Concierge

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Requirements

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