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Residential Concierge

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Four Seasons

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Location:
Canada , Montreal

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

  • Handle all interactions with residents with the highest level of hospitality and professionalism
  • Resolve resident complaints
  • Assist residents with residence/hotel services information
  • Respond to all resident inquiries accurately and promptly
  • Handle incoming and outgoing packages, faxes, messages, and emails
  • Manage and grant access to buildings and units for vendors/contractors/service providers/guests
  • Ensure safety and prevent unauthorized access during the night
  • Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date
  • Update owner profiles by entering any relevant information
  • Use various software systems to accurately log resident requests
  • Monitor the fire alarm panel and respond to emergency situations
  • Coordinate elevator reservations for move-ins and move-outs
  • Work harmoniously and professionally with colleagues and supervisors
  • Assist Residential Services Attendants with their duties in their absence or during peak periods
  • Work closely with hotel staff including the night team
  • Perform any other related tasks or projects as requested by the Director of Residences or hotel management

Requirements:

  • Good communication skills in French
  • Intermediate knowledge of English is necessary
  • Post-secondary education is preferred
  • One (1) to three (3) years of concierge experience in a luxury environment
  • Previous Four Seasons concierge experience is preferred
  • Excellent communication skills
  • Available to work any shift, including morning, afternoon, evening and overnight
  • Ability to use a variety of software

Nice to have:

  • Previous Four Seasons concierge experience
  • Post-secondary education
What we offer:
  • Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
  • Discounts at MARCUS Restaurant and the Guerlain Spa
  • Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
  • Complimentary meals per shift at Café 1440
  • Employer-contributed retirement plan
  • Paid vacation plus two additional floating holidays per year
  • Strong training and development programs
  • Employee travel program including complimentary stays at Four Seasons properties worldwide

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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