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As the face of their home, this high profile department carries a special responsibility. Our Residential Concierge team is dedicated to accommodating residents’ requests from the ordinary to the extraordinary while maintaining and preserving their investment. The Residential Concierge is responsible for responding to a variety of residents’ requests including mail pickup and delivery, storing and retrieving packages, processing of all residents correspondence, handling reservations, and execution of residents’ requests and coordination of services from both the Hotel and third parties. With local knowledge and insights about activities in the city. The Residential Concierge team does wonders to enhance residents’ experiences, making their home life in Toronto that much more enjoyable. Residents will recognize the team to be a true asset of their investment and consider each member to be a friendly personal assistant.
Job Responsibility:
Respond to a variety of residents’ requests including mail pickup and delivery
Storing and retrieving packages
Processing of all residents correspondence
Handling reservations
Execution of residents’ requests and coordination of services from both the Hotel and third parties
Enhance residents’ experiences with local knowledge and insights
Requirements:
Excellent personal presentation and interpersonal skills
Attention to detail and ability to multitask
Extremely knowledgeable about the local area
High degree of patience
Work with discretion
Stand for majority of shift
Warm welcoming smile and positive attitude
1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation
Exceptional communication skills and command of English language
What we offer:
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in employee dining room
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities including educational assistance, discounted eCornell courses, and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties