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Residential Assistant

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Four Seasons

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Location:
Anguilla , West End

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Residential Assistant provides a very personal, detailed, seamless service to guests. The attention to detail that is required from RA’s, and their ability to anticipate guest’s needs means that they are the consummate hotel professional with impeccable standards. Must be able to respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Demonstrate, “we were expecting you” with thorough inspection of residence prior to arrival, all special requests fulfilled and confirmed and amenities in place
  • Anticipate and resolve any transportation concerns regarding air travel delays, ferry delays, etc.
  • Have knowledge of resources available to fulfill unique and special requests for business needs. Be able to provide business services such as computer trouble shooting, professional printing services, technology equipment, etc.
  • Have knowledge of resources available for tours and unique local experiences
  • Review guest portfolio thoroughly for ways to customize experience and recognize special events

Requirements:

  • One to two years’ previous experience in Guest Services roles
  • previous employment experience within a luxury Hotels is considered an asset
  • Strong communication skills
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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