Residential Ambassador

• Handles all resident interactions with the highest level of hospitality and professionalism
• Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices
• Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations
• Processes packages, messages, deliveries and mail
• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current
• Is knowledgeable about what activities are available in the local vicinity
• Opportunities to assist in creation and planning of resident events held by HOA
• Updates homeowner profiles with any relevant information
• Utilizes a variety of software programs to accurately input special arrangements
• Assists with coordination of owner requests to use the service elevator
• Actively monitors security and privacy of the building and owners

• At least two years of post-secondary education is preferred
• One to three years of concierge or lifestyle services experience in a luxury environment
• Excellent communication skills
• Good verbal and written communication skills is required
• Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors
• Fluent in English, written and verbal
• an additional language an asset
• Ability to use variety of software
• Able to work with minimal supervision and be pro-active in their approach to problem resolution
• Able to work while standing or walking for most of the shift

An additional language an asset

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary uniforms and dry cleaning for business clothing
• Employee Meal allowance per shift
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates