Resident Services Associate

• Provide a first-class customer experience to residents and guests, acting as one of the key on-site contacts
• Handle resident enquiries, feedback and requests, ensuring timely and professional responses
• Manage incoming and outgoing parcels and post
• Coordinate and manage bookings for resident amenity spaces, ensuring areas remain tidy and presentable
• Conduct apartment viewings and support prospective resident enquiries
• Complete move-in appointments, inventories, meter readings and key management
• Assist with tenancy inspections, mid-term and move-out processes
• Log maintenance issues and liaise with the FM team to ensure prompt resolution
• Carry out security walks and building inspections as required
• Support resident communications, events and community initiatives
• Maintain accurate records including parking management and contractor logs
• Ensure compliance with health and safety procedures, including routine checks of communal areas

• Experience in customer service, hospitality, residential lettings or property management
• Strong IT skills, including Microsoft Word, Excel and Outlook, and confidence using databases or booking systems
• A proactive, positive and professional approach
• The ability to remain calm and confident in challenging situations

ARLA, IRPM or COSHH qualifications are desirable, but full training will be provided

• 33 days holiday (pro rata) + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24-hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform – access to hundreds of discounts
• Cycle-to-work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards