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To provide essential administrative support to the lettings and property management team, ensuring smooth progression of tenancies and compliance with legislation. This role is office based and focuses on rent collection, inventory and inspections oversight, documentation review, system updates, resident experience and complaint handling, along with ad hoc administrative tasks, helping the wider team deliver a seamless service to residents and landlords.
Job Responsibility:
Support the team with rent collection and debt management
Upload and maintain compliance documents (e.g., EPCs, Gas Safety Certificates, Electrical Certificates, How to Rent guide)
Support the lettings team with enquiries, tenant progression, and contract administration where required
Maintain accurate records in the system, ensuring all communication and documentation is properly logged
Liaise with the wider team to resolve resident complaints and provide timely updates in line with regulations
Provide ad hoc administrative support as required, including reporting and data entry
Liaise with property managers and the maintenance team to ensure compliance documents and records remain up to date
Contribute to a smooth move-in and move-out process by supporting inventories, safety checks, and documentation
Requirements:
Fluent English communication: Strong written and verbal skills, with excellent attention to detail
Industry experience: Previous experience in lettings or property administration desirable
Organisation and time management: Ability to prioritise tasks, manage deadlines, and maintain accurate records
IT proficiency: Confident using Microsoft Office and property management systems
Compliance awareness: Understanding of lettings legislation and documentation requirements
Interpersonal skills: Professional and approachable, able to support colleagues and communicate clearly with tenants and landlords
What we offer:
Generous holiday allowance: 25 days annual leave plus bank holidays