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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Resident Services Assistant

Italy, L'Aquila Employment contract 20000.00 - 22000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

At ORLA, we are creating vibrant student living communities across Europe where people feel safe, supported, and genuinely at home. We are now looking for a Resident Services Assistant to join our team in L’Aquila and help deliver an exceptional resident experience every day. This is a varied, fast-paced and people-focused role where no two days are the same. You will be at the heart of the property operation, supporting students, visitors and the wider property team while helping create a welcoming, safe and engaging environment for our residents.

Job Responsibility

  • Deliver exceptional customer service to students, visitors and stakeholders
  • Provide professional front desk and telephone support
  • Support student check-in and check-out processes
  • Manage keys, access fobs and visitor sign-in procedures
  • Support events, open days and property viewings
  • Assist with parcel management and general administration
  • Log maintenance requests and support facilities helpdesk operations
  • Support rent collection and overdue payment follow-up processes
  • Promote resident engagement and student wellbeing initiatives
  • Respond professionally to emergencies and complaints
  • Support the upkeep and presentation of communal areas
  • Work collaboratively with the wider ORLA team to maintain high service standards

Requirements

  • Previous experience in customer service, hospitality, student accommodation, residential services or reception-based roles
  • Strong communication and interpersonal skills
  • Organised with good administrative ability
  • Comfortable working in a fast-paced and customer-facing environment
  • Positive, proactive and team-oriented attitude
  • Good IT skills and confidence using systems and databases
  • Flexibility to work weekends as part of a rota

What we offer

  • Opportunity to develop your career
  • Contribute ideas
  • Make a genuine impact
  • Supportive and ambitious team
  • Growing European business
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