Resident Services Assistant Job at Four Seasons (Denver)

Job Description

The Residential Page plays an essential role in ensuring an exceptional living experience for all residents. This position is responsible for the prompt and accurate delivery of resident parcels, serving as the primary point of contact for all House Car services, and responding to resident requests with efficiency, professionalism, and adherence to our established core standards. In addition to daily responsibilities, the Residential Page will have opportunities to support and collaborate with the Residential Concierge team. This includes taking on additional tasks as assigned by Residential Leaders or Concierges, allowing for cross-training, skill development, and career growth within the department.

Job Responsibility

Assist residents with door, luggage, transportation requirements, parcels, groceries, etc.
Provide information regarding hotel events, outlets and amenities
Answer telephones at the residence’s concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Manager
Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
Updates homeowner profiles with any relevant information
Manage and provide access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers
Controls entry doors and elevator/lift access
Assists Residential Concierge with responsibilities and duties in their absence or due to heavy volume periods

Requirements

High School Graduate
Professional and courteous attitude
deals effectively with all levels of internal and external contacts
Ability to promote positive relationships with all unit owner
Ability to focus attention on details be well organized and follow up
Ability to work with minimal supervision
Ability to work cohesively with other departments as part of a team
Ability to maintain confidentiality of unit owner information and designated data
Ability to be a clear thinker who can remain calm in pressure situations
Ability to ascertain unit owner’s needs and comply with such to ensure satisfaction

What we offer

Medical, dental, and vision insurance
Paid Time Off and Holiday pay
Discounted RTD Flex Pass for employees
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team

Four Seasons - All Job Offers

Select Country

Resident Services Assistant

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?