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Resident Services Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Sheffield

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

16523.00 GBP / Year
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Job Responsibility:

  • Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
  • Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries
  • Provide a warm and friendly meet and greet service, reception support, and help desk assistance
  • Contribute to various back-office functions, providing administrative support to the operations team and General Manager
  • Support open days, intake days, and departures
  • Assist students, visitors, and external contacts on a day-to-day basis
  • Address and resolve any complaints that arise

Requirements:

  • Exceptional customer service skills, always displaying a helpful and patient attitude
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately, professionally, and appropriately
  • Experience prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach
  • Previous customer service experience is desirable

Nice to have:

Previous customer service experience is desirable

What we offer:
  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rated for our part time colleagues)
  • Access to a range of exclusive retail discounts to make your money go further
  • Take your special day off! Enjoy your birthday with a well-deserved break from work
  • Stay active and eco-friendly with our cycle-to-work scheme
  • Make a difference in the community with 2 charity days per annum
  • Opportunity to work towards a nationally recognised qualification

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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