CrawlJobs Logo

Resident Service Agent

jll.com Logo

JLL

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Real Estate

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

JLL are looking to recruit a Resident Service Agent to join the team at Sugar House Island, a prestigious mixed-use development in Stratford, London. The role involves providing a seamless experience for residents, coordinating day-to-day operations, and ensuring the building is managed to an immaculate standard.

Job Responsibility:

  • To provide a warm and courteous welcome to all residents and visitors
  • To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents
  • To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations
  • To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
  • Assisting residents moving into their apartment and completing apartment and appliance inductions as required
  • Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made
  • Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels
  • Ensure a great working relationship is maintained with the client
  • Any other reasonable tasks asked to be performed by the management according to changing business needs
  • Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently
  • Undertaking daily and weekly inspections of building
  • Co-ordinating spot cleaning and addressing any clean up issues as they arise
  • Co-ordinating all day-to-day site services and sign-off in accordance with JLL Management policies
  • Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with JLL Management procedures
  • Recording all safety checks, contractor visits and completing on-site reports including daily activity logs
  • Establishing and developing working relationships with suppliers and contractors
  • Follow site-specific procedures for handling emergency situations
  • Identify and correct unsafe work procedures or conditions and report then to management
  • To carry out regular site walks and security checks of the building, reporting and logging any details as required
  • Report work-related accidents or other injuries immediately upon occurrence
  • Follow client and site safety and security policies and procedures to maintain a clean, safe and secure environment
  • Maintain awareness of suspicious persons on property premises
  • To maintain an organised and tidy work area including reception area, lobby, and resident floor corridors
  • Protect the privacy and security of the client, residents, visitors, and colleagues
  • Maintain confidentiality of proprietary materials and information
  • Ensure personal appearance is following company policy

Requirements:

  • Excellent communication skills and able to display sensitivity and understanding of resident’s needs
  • Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasm
  • Must be pro-active and able to use initiative to enhance the reputation of the building
  • Professional presentation, confident and outgoing nature
  • Well organised, ability to prioritise, problem-solve and work under pressure
  • Attention to detail to ensure high levels of customer service and maintaining and managing the building to an immaculate standard
  • A great team player who takes ownership and responsibility
  • A good level of education with strong written and verbal communication skills
  • A sound understanding of Health and Safety principals, methods and assessments
  • Good level of computer literacy including Microsoft Word, Excel and Outlook
  • Understanding of exceptional customer service delivery
  • Building Maintenance / Health and Safety / Fire Safety

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
JLL - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Resident Service Agent

Customer service field agent driving

Flexible work that fits your life-and makes a real impact. As a Customer Service...
Location
Location
United Kingdom , Exeter
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 07, 2026
Flip Icon
Requirements
Requirements
  • Must have 1 year UK experience in any role
  • Full UK driving license and your own car (business car insurance required)
  • Strong communication skills and ability to work independently
  • Basic tech skills with a laptop and smartphone
  • Good Knowledge on Microsoft Excel and Google spreadsheets
  • DBS check or proof of one completed in the past 3 months
Job Responsibility
Job Responsibility
  • Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
  • Encourage survey completion, providing guidance and support as needed, helping to shape UK policies and improve communities
What we offer
What we offer
  • Fuel Allowance: £0.45 per mile
  • Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
  • Parttime
Read More
Arrow Right

Customer Service Agent

We’re Fever, the world’s leading tech platform for culture and live entertainmen...
Location
Location
Spain
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in User Support or Customer Service positions are highly valuable
  • Previous experience using Zendesk is preferred
  • High Portuguese level (oral & written) and fluent in English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks
  • Have good communication and interpersonal skills
  • Are a solution-oriented and reliable professional
  • Are incredibly detail-orientated with excellent time-management skills
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Have excellent interpersonal and communication skills
  • Be decisive and organized
Job Responsibility
Job Responsibility
  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed
What we offer
What we offer
  • Home office
  • Great work environment with a young, international team of talented people to work with!
  • Possibility to receive in advance part of your salary by Payflow
  • 40% discount on all Fever events and experiences
  • Health Insurance
  • Gympass Membership
  • Fulltime
Read More
Arrow Right

Customer Service Agent

We’re Fever, the world’s leading tech platform for culture and live entertainmen...
Location
Location
Spain
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in User Support or Customer Service positions are highly valuable
  • Previous experience using Zendesk is preferred
  • High French level (oral & written) and fluent in Spanish or English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks
  • Have good communication and interpersonal skills
  • Are a solution-oriented and reliable professional
  • Are incredibly detail-orientated with excellent time-management skills
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Have excellent interpersonal and communication skills
  • Be decisive and organized
Job Responsibility
Job Responsibility
  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed
What we offer
What we offer
  • Home office (100% remote position)
  • Great work environment with a young, international team of talented people to work with!
  • Possibility to receive in advance part of your salary by Payflow
  • 40% discount on all Fever events and experiences
  • Health Insurance
  • Gympass Membership
  • Fulltime
Read More
Arrow Right

Customer Service Agent

We’re Fever, the world’s leading tech platform for culture and live entertainmen...
Location
Location
Spain
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in User Support or Customer Service positions are highly valuable
  • Previous experience using Zendesk is preferred
  • High Korean level (oral & written) and fluent in Spanish or English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks
  • Have excellent communication and interpersonal skills
  • Are a solution-oriented and reliable professional
  • Are incredibly detail-orientated with excellent time-management skills
  • Are flexible
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company
Job Responsibility
Job Responsibility
  • Customer Service by phone, e-mail or social media for solving any incidents generated daily
  • Managing and efficiently handling incoming calls and chats
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed
What we offer
What we offer
  • Home office
  • Great work environment with a young, international team of talented people to work with
  • Possibility to receive in advance part of your salary by Payflow
  • 40% discount on all Fever events and experiences
  • Health Insurance
  • Gympass Membership
  • Fulltime
Read More
Arrow Right

Customer service field agent driving

As a Customer Service Field Agent Driving, you'll support participants in the ON...
Location
Location
United Kingdom , Chichester
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 07, 2026
Flip Icon
Requirements
Requirements
  • Must have 1 year UK experience in any role
  • Full UK driving license and your own car (business car insurance required)
  • Strong communication skills and ability to work independently
  • Basic tech skills with a laptop and smartphone
  • Good Knowledge on Microsoft Excel and Google spreadsheets
  • DBS check or proof of one completed in the past 3 months
Job Responsibility
Job Responsibility
  • Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
  • Encourage survey completion, providing guidance and support as needed
  • May be required to enter the home and support customers with their online surveys
  • Helping to shape UK policies and improve communities
What we offer
What we offer
  • Fuel Allowance: £0.45 per mile
  • Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
  • Parttime
Read More
Arrow Right

Customer service field agent driving

As a Customer Service Field Agent Driving, you'll support participants in the ON...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 23, 2026
Flip Icon
Requirements
Requirements
  • Must have 1 year UK experience in any role
  • Full UK driving license and your own car (business car insurance required)
  • Strong communication skills and ability to work independently
  • Basic tech skills with a laptop and smartphone
  • Good Knowledge on Microsoft Excel and Google spreadsheets
  • DBS check or proof of one completed in the past 3 months
Job Responsibility
Job Responsibility
  • Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
  • Encourage survey completion, providing guidance and support as needed
  • May be required to enter the home and support customers with their surveys
  • Helping to shape UK policies and improve communities
What we offer
What we offer
  • Fuel Allowance: £0.45 per mile
  • Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
  • Parttime
!
Read More
Arrow Right

Customer service field agent driving

As a Customer Service Field Agent Driving, you'll support participants in the ON...
Location
Location
United Kingdom , Burton-on-Trent
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 23, 2026
Flip Icon
Requirements
Requirements
  • Must have 1 year UK experience in any role
  • Full UK driving license and your own car (business car insurance required)
  • Strong communication skills and ability to work independently
  • Basic tech skills with a laptop and smartphone
  • Good Knowledge on Microsoft Excel and Google spreadsheets.
  • DBS check or proof of one completed in the past 3 months
Job Responsibility
Job Responsibility
  • Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
  • Encourage survey completion, providing guidance and support as needed
  • May be required to enter the home and support customers with their surveys
  • Helping to shape UK policies and improve communities
What we offer
What we offer
  • Fuel Allowance: £0.45 per mile
  • Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
  • Flexible Hours: 20-30 hours per week, Monday-Friday (9 AM-8 PM), occasional saturday's
!
Read More
Arrow Right

Customer service field agent driving

As a Customer Service Field Agent Driving, you'll support participants in the ON...
Location
Location
United Kingdom , Crawley
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 23, 2026
Flip Icon
Requirements
Requirements
  • Must have 1 year UK experience in any role
  • Full UK driving license and your own car (business car insurance required)
  • Strong communication skills and ability to work independently
  • Basic tech skills with a laptop and smartphone
  • Good Knowledge on Microsoft Excel and Google spreadsheets
  • DBS check or proof of one completed in the past 3 months
Job Responsibility
Job Responsibility
  • Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
  • Encourage survey completion, providing guidance and support as needed
  • May be required to enter the home and support customers with their surveys
  • Helping to shape UK policies and improve communities
What we offer
What we offer
  • Fuel Allowance: £0.45 per mile
  • Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
  • Flexible Hours: 20-30 hours per week, Monday-Friday (9 AM-8 PM), occasional saturday's
  • Parttime
!
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy