Resident Service Agent Job at JLL (London)

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...

Location

Canada , Whitehorse

Salary:

23.00 CAD / Hour

Air North, Yukon's Airline

Expiration Date

Until further notice

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Job Responsibility

Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations
provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required

What we offer

Competitive wages
Attractive benefits package including great travel perks
Enriching work environment

Fulltime

Leasing Agent

Join our team as a full-time Leasing Agent. Play a key role in making the leasin...

Location

United States , Henderson

Salary:

15.00 USD / Hour

Hayes Gibson Property Services LLC

Expiration Date

Until further notice

Requirements

Customer-Centric Approach
Communication Skills
Sales Skills
Organization & Attention to Detail
Experience in Leasing or Customer Service (a plus)

Job Responsibility

Engage & Assist prospective residents
Conduct property tours and close leasing deals
Handle leasing paperwork and maintain accurate records
Build relationships with residents and deliver exceptional customer service

What we offer

Comprehensive health, dental, and vision insurance
401k plan
Paid time off (PTO) based on longevity
Holidays off

Fulltime

Leasing Agent

Property Management: The Leasing Consultant initiates and coordinates all phases...

Location

United States , St. Louis

Salary:

18.00 - 20.00 USD / Hour

Hayes Gibson Property Services LLC

Expiration Date

Until further notice

Requirements

Customer-Centric Approach: You love working with people and have a strong focus on delivering top-notch service
Communication Skills: Your ability to effectively communicate with prospective residents, team members, and management is key
Sales Skills: You’re comfortable promoting and leasing property units while meeting occupancy goals
Organization & Attention to Detail: You’re able to manage paperwork, appointments, and schedules seamlessly
Experience in Leasing or Customer Service: Previous leasing or sales experience is a plus, but a positive attitude and willingness to learn are essential

Job Responsibility

Engage & Assist: Greet prospective residents with a warm and friendly demeanor, help them find their ideal home, and guide them through the leasing process
Show & Lease: Conduct property tours, highlight key features, and close leasing deals with confidence
Manage & Organize: Handle leasing paperwork, ensure accurate record-keeping, and maintain availability of units
Build Relationships: Foster strong relationships with prospective and current residents, delivering exceptional customer service and addressing any concerns promptly

What we offer

comprehensive health, dental, and vision insurance
a 401k plan
paid time off (PTO) based on longevity
holidays off

Fulltime

Front Desk Agent

The Front Desk Agent must have strong communication, telephone, and customer ser...

Location

United States , Miami

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Minimum 1-2 years Front Desk experience
Hospitality experience preferred or College level courses in business or hospitality preferred
High school diploma or equivalency preferred
Intermediate at minimum computer skills (Microsoft Word, Excel)
Effective written and verbal communication skills in English and Spanish
Multiple language fluency is desirable
Strong customer service, communication and interpersonal skills required
Ability to lift 30 -- 50 lbs
Work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages

Job Responsibility

Demonstrates excellent customer service, communication and time management skills
Monitors Emergency Response System
Greets and directs Residents, guests and invitees
Monitors and controls Electronic Security Control Systems
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building
Maintains daily log, records and forms
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
May be assigned other duties by the on-site property manager

Fulltime

Service Charges & Rent Manager

We have an exciting opportunity for a Service Charges & Rent Manager to be opera...

Location

United Kingdom , Long Stratton, Norwich

Salary:

49680.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Degree level or equivalent relevant professional qualification or qualified by experience
Evidence of continued professional development
Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar
Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing
In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
Understanding of welfare benefits
Extensive experience in operational management and leading a customer facing team
A track record of customer excellence and performance against KPI's
Experience of change management and being and subject matter expert for changes in software and systems

Job Responsibility

Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency
Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner
Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions
Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction
Deliver a high standard of customer service ensuring customer outcomes are effectively delivered

What we offer

Learning And Development
Covers the membership fee of one professional body relevant to your job role
excellent opportunities for training & courses
Time Off
Generous holiday entitlement
Holiday Trading
Volunteer and study days
Enhanced Family Leave
Prioritising Mental Health
Access to our Employee Assistance Program

Fulltime