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E80 Group Logo E80 Group · IT - Software Development

Resident Reliability Engineer

United States, Phoenix Employment contract 35.00 - 42.00 USD / Hour · Job Posted May 16, 2026
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Job Description

The Resdient Reliability Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 80% Hands on the equipment/system and 20% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.

Job Responsibility

  • Ensure equipment reliability and uptime through scheduled inspections, preventive tasks, and condition-based (on-failure) maintenance
  • Diagnose faults and perform corrective maintenance and troubleshooting to quickly restore performance
  • Execute preventive maintenance per approved plans and document results
  • Report activities, findings, and system performance to both the Customer and E80
  • Build a strong Customer–E80 relationship based on trust, daily commitment, technical results, and equipment reliability
  • Serve—together with the direct manager—as the interface across corporate teams to coordinate problem solving, on-site/remote operations, spare-parts supply, and quotations
  • Participate in regular meetings with customer stakeholders
  • Escalate and report anomalies to E80 and proactively propose solutions and corrective actions
  • Deliver on-the-job training to customer personnel and maintain training records
  • With the direct manager and Area Manager, identify and promote improvements, system modifications, and extensions
  • Support on-site spare-parts inventory, set reorder points, and request purchases as needed
  • In coordination with the direct manager, organize, manage, and keep any customer-required safety/security documentation current
  • Organize and maintain the maintenance area, tools, and equipment provided by E80 and/or the Customer

Requirements

  • A Bachelor's degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent maintenance management experience in the material handling and industrial machine design and manufacturing industries will also be considered
  • 2+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, and asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
  • Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
  • CMRT, Certifications highly preferred
  • Knowledge of SAP ERP system, CRM (Salesforce)
  • Knowledge of Microsoft Office 365 and power platform
  • Strong analytical skills and attention to detail
  • Excellent organizational, communication and collaboration abilities. Be a change agent
  • Passion for customer service and a customer-centric mindset

What we offer

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • STD
  • LTD
  • PTO
  • 401K match
  • Career growth
  • E80 World Academy training programs
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