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The Portfolio Administrative Assistant supports the day-to-day administration of a specific portfolio of student accommodation properties, for a key Homes for Students client. This role involves tasks such as handling transactions, keeping records and data up to date, reviewing and managing debt positions and queries and validating key documentation. The successful candidate will help ensure information is accurate, processes run smoothly and queries are dealt with efficiently. This varied workload will need to be managed to KPIs, SLAs and quality standards.
Job Responsibility:
Management and processing of daily banking and reconciliation across all properties
Payment inputting
Arrears & chaser processing across all properties
Process debt and litigation referrals from properties to 3rd party recovery agency, and other related administration
Manage client reporting requests, requirements gathering and reporting
Providing internal debt referral reporting
Managing a wide variety of related queries, ensuring they are resolved in a timely manner
Working across multiple Outlook inboxes for task management
Reviewing and managing credit reporting positions to ensure credit allocation is undertaken
3rd Party Supplier relationship building
Ensuring work trackers are updated to reflect current work status positions
Monthly performance reporting
General data management and inputting
Attend regular 3rd party service supplier calls
Support ad-hoc projects in areas of expertise
Requirements:
Exceptional customer service skills, always displaying a helpful and patient attitude
Quick and efficient learning ability
Proficient in presenting information accurately, professionally and appropriately
Experience in prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach
Experience of working within banking and/or credit management is an advantage
Experience of working within a hospitality or accommodation setting is advantageous
Data inputting to a high accuracy standards
Accuracy, efficiency, and an eye for detail is essential
Strong problem-solving skills
Proven experience with Microsoft packages and workflow management tools is desirable
Good communications skills, both orally and in writing
Working with 3rd Party Service providers and bespoke systems
Contribute to a culture of continuous improvement
Nice to have:
Experience of working within banking and/or credit management
Experience of working within a hospitality or accommodation setting
Proven experience with Microsoft packages and workflow management tools
What we offer:
Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Take your special day off! Enjoy your birthday with a well-deserved break from work
Stay active and eco-friendly with our cycle-to-work scheme
Make a difference in the community with 2 charity days per annum
Opportunity to work towards a nationally recognised qualification