Resident Operational Engineer

• Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
• Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
• Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
• Partecipates to periodical operational and management meetings with Customer's staff
• Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
• Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
• Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
• Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
• Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
• Enter and manage tickets in Sales Force
• Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects
• Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary
• Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity
• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies
• Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations
• Escalate to organization any customer important aspects
• Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise
• Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required
• Replace, Program and Configure E80 electromechanical components, if required
• Perform engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.)

• A bachelor’s degree in engineering, operations management, or a related field is preferred
• Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
• 3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
• Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
• Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
• CMRT, Certifications highly preferred
• Knowledge of SAP ERP system, CRM (Salesforce)
• Knowledge of Microsoft Office 365 and power platform
• Strong analytical skills and attention to detail
• Excellent organizational, communication and collaboration abilities
• Be a change agent
• Passion for customer service and a customer-centric mindset

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match