Resident Operational Engineer - Atlanta

• Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
• Organizes and manages periodic technological updates sessions
• Participates in periodical operational and management meetings with customer's staff
• Prepare and share with customer quotes for parts and interventions
• Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities
• Develop and maintain resource schedules for maintenance, field service, and retrofit activities
• Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
• Enter and manage tickets in Sales Force
• Manage and coordinate resource intervention onsite based on schedule activities
• Monitor and report on the performance of allocated resources
• Continually review and improve resource allocation processes and procedures
• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies
• Ensure all precautions are in place for the safe operation of E80 systems
• Performs advanced electrical troubleshooting on every E80 machine
• Replace, program and configure E80 electromechanical components
• Perform engineering and software maintenance tasks periodically

• A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
• 3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
• Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
• CMRT, Certifications highly preferred
• Knowledge of SAP ERP system, CRM (Salesforce)
• Knowledge of Microsoft Office 365 and power platform
• Strong analytical skills and attention to detail
• Excellent organizational, communication and collaboration abilities. Be a change agent
• Passion for customer service and a customer-centric mindset

CMRT, Certifications

• Health
• Dental
• Vision Insurance
• Life
• STD
• LTD
• PTO
• 401K match