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Resident Networking Consultant (EMEA) - This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. At HPE Juniper Networks, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice. The Resident Network Engineer will report to the Service Delivery Manager. This highly technical role provides post-sales, on-site and potentially on-call support for HPE Juniper Networks products. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP-based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP-based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal. Client Location: Seattle, WA or Redmond, WA. This is a full-time position and may require occasional long work hours. Role is fully remote and flexible.
Job Responsibility
Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues
Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs
Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable
Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
Follow established industry procedures for performing and documenting all testing
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Train the Customer’s design, implementation, and support personnel to configure and operate HPE Juniper Networks products
Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure
Support ongoing efforts in defining best practice policies for HPE Juniper Networks product applications used by Customers
To peer with other employees performing similar Resident Network Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network
Requirements
Strong expertise with Juniper Networks Junos OS and Junos EVO, with a broad understanding of Juniper product architectures
Hands-on experience in the deployment, configuration, operation, and troubleshooting of large-scale IP routing environments
Advanced knowledge of core networking protocols and technologies, including TCP/IP and MPLS fundamentals
Routing protocols: BGP with route-reflector topologies, add-path, and rib-sharding
IS-IS with traffic engineering extensions and loop-free alternatives
Strong knowledge of MPLS, class of service, and transport technologies
Experience with IPv6 and segment routing preferred
Routing policy design, implementation, and optimization
Hands-on operational expertise with Juniper routing and switching platforms (MX, PTX, QFX preferred)
Experience with network automation and scripting using Python, SLAX, or similar automation frameworks
Experience with export of network performance data (streaming telemetry, IPFIX) to controllers for global traffic engineering
Manage and drive resolution of complex customer technical issues through structured case ownership and escalation management
Provide technical consultation and operational guidance aligned to customer network requirements and business objectives
Support customer projects including design reviews, implementation planning, operational readiness, and post-deployment support
Develop, maintain, and improve operational documentation, knowledge base content, and technical procedures
Collaborate with internal engineering, support, and escalation teams to address technical challenges and improve product outcomes
Identify operational risks and recommend improvements to network reliability, scalability, and performance
Mentor junior engineers and provide technical leadership across the team
Work effectively in cross-functional environments involving support, engineering, and customer stakeholders
Operate independently with minimal supervision while managing multiple priorities
Provide technical guidance across geographically distributed teams and stakeholders
Strong troubleshooting and root-cause analysis capabilities in complex networking environments
Excellent customer communication and stakeholder management skills
Strong technical presentation and documentation skills
Strong analytical and problem-solving skills
Ability to prioritize and manage multiple technical initiatives simultaneously
Bachelor's degree in Computer Science, Engineering, or related technical discipline (or equivalent practical experience)
5+ years of experience in network engineering, technical consulting, or advanced technical support
Strong experience supporting large-scale cloud, service provider, or enterprise network environments
Industry certifications such as Juniper JNCIP/JNCIE (Service Provider, Enterprise, or Cloud) and/or equivalent certifications are strongly preferred
Experience supporting hyperscale cloud and multi-vendor network environments
Strong understanding of software-driven networking, automation, and operational tooling
Demonstrated ability to influence customer technical strategy through design consultation and operational best practices
Commitment to continuous technical learning and professional development
Fully remote role supporting customer operations and internal collaboration through virtual engagement models
Ability to work effectively across multiple time zones and global teams
Nice to have
Experience with IPv6 and segment routing
Experience supporting hyperscale cloud and multi-vendor network environments
Strong understanding of software-driven networking, automation, and operational tooling
Demonstrated ability to influence customer technical strategy through design consultation and operational best practices
Commitment to continuous technical learning and professional development