Resident Network Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, All, Texas

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

This role involves providing advanced technical support as a Resident Network Engineer within Hewlett Packard Enterprise's Global Services division. Responsibilities include troubleshooting and resolving network issues for customers, working on high-profile escalations, and contributing to product and service improvements.

Job Responsibility:

Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution
work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions
replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches, or workarounds on software issues
provide necessary support for high-profile technical escalations
engage in email exchanges, conference calls, and/or in-person meetings
develop and maintain skills in the core products and technologies
work with other technical teams within networking regarding new products and feature improvements
contribute to internal and external technical documentation
suggest opportunities to improve the team's performance and increase customer satisfaction.

Requirements:

4+ years of network engineering experience
excellent engineering troubleshooting skills
strong communication and interpersonal skills
strong presentation skills
JUNOS CLI experience
large-scale experience with Juniper hardware (MX, EX, QFX, and PTX Products)
experience with core routing BGP, OSPF, ISIS protocols
experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN, and QoS
experience with Python scripting a plus.

Nice to have:

experience with Python scripting
cloud architectures
cross-domain knowledge
design thinking
development fundamentals
DevOps
distributed computing
microservices fluency
full stack development
security-first mindset
user experience (UX).

What we offer:

Health & Wellbeing benefits
personal and professional development programs
unconditional inclusion and flexibility to manage work and personal needs.

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Resident Network Engineer