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Resident Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Hangzhou

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Strategic business leader of rooms operations at Sheraton Grand Hangzhou Wetland Park Resort, responsible for Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Oversees development and implementation of departmental strategies, ensures brand service strategy execution, focuses on employee satisfaction, revenue growth, and financial performance optimization.

Job Responsibility:

  • Functions as strategic business leader of rooms operations
  • Acts as General Manager in his/her absence
  • Oversees Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention
  • Develops and implements departmental strategies
  • Ensures implementation of brand service strategy and initiatives
  • Manages property operations and develops operational strategy
  • Leads operations teams and manages employee relations
  • Manages relationships with property stakeholders
  • Manages profitability and financial performance
  • Manages guest experience and ensures service quality

Requirements:

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community membership
  • Career development opportunities

Additional Information:

Job Posted:
November 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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