Resident Manager Job at Four Seasons (Nashville)

Job Description

The Resident Manager at Four Seasons Nashville is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.

Job Responsibility

Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors
Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones
Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards
Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment
Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards
Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations
Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff
Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness
Obtain bids for repairs or replacements when required and manage costs within approved budgets
Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access
Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct
Foster a professional, respectful, and collaborative work environment

Requirements

College education required
hotel management or business administration degree preferred
5–10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
Strong leadership skills with the ability to manage and motivate teams of approximately 10–35 employees
Working knowledge of residential operations, guest services, and Four Seasons service standards
Excellent verbal and written communication skills in English
Flexibility to travel occasionally for conferences or company initiatives
Authorization to work in the United States is required for this role

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary employee meals
Complimentary dry cleaning for employee uniforms

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