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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Resident Liaison Officer

United Kingdom, Walsall 28000.00 - 32000.00 GBP / Year · Job Posted February 21, 2026
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Job Description

Fixed Term Resident Liaison Officer for 16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction.

Job Responsibility

  • Covering external works on high rise buildings, wall works, cladding panels, testing boilers and bricks in and outs
  • Dealing with Clients and Residents face to face and over the telephone
  • Using your own vehicle / public transport to travel to singular locations in New Town and/or Birmingham
  • Covering communal areas – general let / shared ownership
  • Organising and carrying out surveys
  • Booking appointments and providing residents with refurbishment options
  • Provide a friendly courteous service
  • Progress reporting and management of key performance indicators

Requirements

  • Strong empathy and the ability to support vulnerable individuals with professionalism and care
  • Awareness of challenges faced by residents with dementia or other cognitive impairments
  • Excellent written and verbal communication skills with a calm, approachable manner
  • Highly organised, proactive and solution-focused
  • Confident working collaboratively with site teams and clients
  • A Disclosure and Barring Services check will be carried out for successful candidates

What we offer

  • 25 days’ annual leave + bank holidays
  • Up to £2,000 colleague referral fee
  • Long-service awards at key milestones
  • Perkbox – discounts on coffee, cinema, travel and wellbeing
  • 1 paid volunteer day each year
  • Ongoing training, support and progression, Axis promotes from within
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