Resident Liaison Officer Job at Social Value Portal Ltd (City of London)

Resident Liaison Officer

Social Value Portal Ltd

Location:
United Kingdom , City of London

Category:
Real Estate

Contract Type:
Not provided

Salary:

33000.00 GBP / Year

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Job Description:

We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service, working with a dynamic team to manage the maintenance of over 10,000 homes. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

Job Responsibility:

Be the main point of planned re-investment and maintenance works and projects
Liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements
Handle and resolve complaints, with a high level of service
Work with a dynamic team to manage the maintenance of over 10,000 homes

Requirements:

Experience of facilitation of resident involvement forums and focus groups
Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders
Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation
Experience of providing a customer-focused, high-quality service and managing complaints
Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports

What we offer:

Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
£1,8k essential car user allowance

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 23, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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