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Resident Liaison Officer

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Boden Group

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Location:
United Kingdom , Didsbury, Greater Manchester

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Category:
-

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Contract Type:
Not provided

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Salary:

28000.00 - 30000.00 GBP / Year

Job Description:

Are you passionate about delivering exceptional customer service in a community-focused environment? A leading company in the Facilities Management sector is hiring a Resident Liaison Officer in Didsbury, Greater Manchester. In this fulfilling role, you'll act as a vital link between residents and the project team, ensuring smooth communication and assistance throughout the project's duration.

Job Responsibility:

  • Effectively communicate with residents in line with the Resident Engagement Strategy
  • Complete pre-entry induction visits for properties within the programme
  • Identify potential safeguarding concerns and report them appropriately
  • Keep residents informed about the programme of works concerning their homes
  • Track and maintain records of customer feedback and complaints for consistent service improvement

Requirements:

  • Previous experience in a liaison officer role or similar within a social housing environment
  • Excellent interpersonal and communication skills along with proficient IT skills
  • Strong administration skills with the ability to handle multiple tasks
  • A confident attitude with a customer-focused approach
  • A full clean driving license for travel to various locations in the region
What we offer:
  • A car and fuel allowance to support your mobility
  • 24 days of annual leave plus public holidays

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Job Link Share:

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