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CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Hull office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Job Responsibility:
Act as the primary point of contact for residents throughout the works programme
Arrange and attend resident consultation meetings, home visits, and pre-start appointments
Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes
Handle concerns, complaints and queries professionally, ensuring resident satisfaction
Maintain accurate records of resident interactions, feedback and agreed actions
Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made
Collaborate closely with site managers, operatives and client representatives to support smooth project delivery
Ensure all communication and documentation aligns with health & safety, legal and client requirements
Requirements:
Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction
Strong empathy and the ability to support vulnerable individuals with professionalism and care
Awareness of challenges faced by residents with dementia or other cognitive impairments
Excellent written and verbal communication skills with a calm, approachable manner
Highly organised, proactive and solution-focused
Confident working collaboratively with site teams and clients
Full UK driving licence (essential)
What we offer:
Company vehicle + fuel card (business use)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC