Resident Liaison Officer

This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp‑related remedial works. You’ll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You’ll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record‑keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high‑quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process.