Resident Liaison Officer Job at 360 Resourcing Solutions (Manchester)

Resident Liaison Officer

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Construction

Contract Type:
Not provided

Salary:

32000.00 - 37000.00 GBP / Year

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Job Description:

Resident Liaison Officer – Legacy. Build a Career with Purpose at Dandara Living. If you’re passionate about people, communication, and making a genuine difference in residents’ lives, Dandara Living offers a role with real impact. Join a business where your work helps create safer homes, supports communities through change, and ensures residents feel informed, supported, and respected throughout essential building works. At Dandara Living, you’ll be part of a collaborative, experienced team delivering meaningful projects across our legacy portfolio, with the opportunity to build strong relationships and take pride in the difference you make every day. This is a site-based role, primarily across Manchester, with occasional time in our Altrincham office, supporting Dandara Living’s Legacy team. The Legacy team is responsible for upgrading pre-Grenfell apartment buildings to meet current building safety and fire remediation legislation. Reporting to the Client Liaison & Contracts Manager, the Resident Liaison Officer plays a critical role in supporting project delivery through direct communication with residents and leaseholders. You’ll act as a key point of contact on site, helping to coordinate access, manage expectations, support resident welfare, and ensure works are delivered as smoothly as possible in live, occupied environments. Alongside resident engagement, the role includes responsibility for document control processes across Legacy sites, ensuring accurate records, compliance, and robust data management throughout each project.

Job Responsibility:

Act as the primary point of contact for residents and leaseholders on site
Support planning and programming of works in occupied apartments and communal areas
Coordinate access arrangements and assist with resident relocations where required
Carry out daily welfare checks and respond to resident queries
Deliver resident communications including letter drops, phone calls, and correspondence
Maintain and update resident query and communication trackers
Attend site meetings and provide regular progress updates to key stakeholders
Support stakeholder and expectation management across live sites
Monitor site conditions and report risks or issues promptly
Maintain high standards of housekeeping in collaboration with site teams
Manage document control processes using A Site (or similar systems)
Ensure GDPR compliance when handling resident data
Support audits and compliance tracking across all Legacy sites
Assist in identifying and mitigating health and safety risks in occupied buildings

Requirements:

Experience in a construction or site-based role
Experience working in live, occupied environments (ideally residential)
Strong communication skills with a calm, approachable, and professional manner
Confidence engaging with residents, stakeholders, and site teams
Good knowledge of health and safety and CDM requirements
Experience using A Site or similar document control systems
A construction qualification or equivalent site experience
A full UK driving licence, with flexibility to travel between sites

Nice to have:

Fire stopping experience

What we offer:

33 days holiday plus the option to buy up to 5 more
Up to 5% matched pension scheme
3x salary life assurance (option to increase to x4)
Employee Assistance Programme (EAP)
24-hour Digital Doctor access
Health Assured Wisdom App
Competitive parental leave
Discounts platform with hundreds of retailers, restaurants, and gyms

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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