Resident Liaison Officer Job at 360 Resourcing Solutions (Cheltenham)

New

Resident Liaison Officer

As a Resident Liaison Officer, you'll support the successful delivery of our Cap...

Location

United Kingdom , Stonebridge

Salary:

44708.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
Excellent IT skills including Microsoft (Word and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.

Job Responsibility

Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables

What we offer

Be part of the company profit share scheme (9 % of base salary achieved last year)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Life Insurance
Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers

Fulltime

New

Resident Liaison Officer

We continue to expand and are seeking a Resident Liaison Officer to join our est...

Location

United Kingdom , Plymouth

Salary:

35494.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
Excellent IT skills including Microsoft (Word and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.

Job Responsibility

Support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties
Be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.

What we offer

Be part of the company profit share scheme (14% of base salary achieved last year)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Life Insurance
Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers

Fulltime

Resident Liaison Officer

Play a significant part in maintaining strong relationships with our clients and...

Location

United Kingdom , Portsmouth

Salary:

27976.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Valid UK driving licence (essential)
Exceptional attention to detail and administrative skills
Strong multitasking abilities to handle tasks concurrently
Resilient and capable of working under pressure with a solution-oriented mindset
Excellent organisational abilities to prioritise and manage workload efficiently
Proficient Microsoft Office packages
Friendly and professional attitude in all interactions with team members and residents
Experience in customer service oriented roles
Effective communication skills, both written and verbal
Ability to maintain a high level of professionalism and confidentiality

Job Responsibility

Schedule annual services in conjunction with the Client specific procedure
Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & resident liaison, this may involve work outside of normal working hours
On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes
Contact residents when required to reschedule appointments
Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements
Produce accurate and timely reports to Clients and Management as and when required
Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required
Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints
ensure internal Management staff are kept up to date at all times
Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification

What we offer

Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme

Fulltime

Resident Liaison Officer

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with...

Location

United Kingdom , Brandon

Salary:

25000.00 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)

Job Responsibility

Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity

What we offer

Car allowance
Bonus scheme (eligible after 1 years' service)
Pension scheme and life assurance
25 days' holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Basildon- Planned Maintenance. This role focuses on r...

Location

United Kingdom , Basildon

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Properties around London- Internal & External Planned...

Location

United Kingdom , Properties Around London (M25)

Salary:

18.00 - 20.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Southwark. Planned Maintenance - Property Services. O...

Location

United Kingdom , Elephant & Castle, Southwark

Salary:

28000.00 - 30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working as a Resident Liaison Officer
Strong communication skills over the phone and face to face
Good IT skills
Ability to work within a team and of your own accord

Job Responsibility

Booking in appointments to visit occupied properties
Carrying out condition surveys
Dealing with resident complaints
Working hand in hand with the site team to get works completed to the correct standard
Building strong relationships with tenants and contractors

What we offer

Benefits

Fulltime

Resident Liaison Officer

We’re looking for a compassionate and organised Resident Liaison Officer (RLO) t...

Location

United Kingdom , Canterbury

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience within social housing, refurbishment or retrofit works would be highly beneficial
Strong written and verbal communication skills
Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment)
Comfortable working from a site compound/welfare environment
Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc
Experience arranging appointments for multiple trades and managing access for works
Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking)
Organised
Positive, professional, and resilient in dealing with residents
Able to carry out pre-condition reports before works commence

Job Responsibility

Act as the primary point of contact for residents throughout the works programme
Arrange and attend resident consultation meetings, home visits, and pre-start appointments
Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes
Handle concerns, complaints and queries professionally, ensuring resident satisfaction
Maintain accurate records of resident interactions, feedback and agreed actions
Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made
Collaborate closely with site managers, operatives and client representatives to support smooth project delivery
Ensure all communication and documentation aligns with health & safety, legal and client requirements

What we offer

Car allowance
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

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