Resident Liaison Officer Job at 360 Resourcing Solutions (Cheltenham)

Resident Liaison Officer

A busy, growing passive fire protection contractor is looking for a proactive Re...

Location

United Kingdom , Rochester

Salary:

Not provided

Blue Book Partners

Expiration Date

Until further notice

Requirements

Strong communication and organisation skills
A calm, approachable manner
Experience in housing, construction, or customer service

Job Responsibility

Communicate upcoming works clearly to residents
Arrange access, appointments, and follow-up visits
Respond to queries and help resolve any issues
Maintain accurate records and support smooth project delivery

Fulltime

Senior Resident Liaison Officer

We are on the lookout for a driven, energetic, and proactive Senior Resident Lia...

Location

United Kingdom , Hersham, Surrey

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of two years of continuous experience in a Resident Liaison Officer role
Experience in Customer Engagement and improving Customer Satisfaction
Great communication and stakeholder management skills
Collaborative approach
Ability to work at a pace and respond quickly to changing demands and priorities
Knowledge of administration, methods of reporting and Key Performance Indicators
A proven understanding of Customer Care with particular reference to vulnerable people
First Class communication skills
Proactive, with the ability to deal with issues and complaints in a calm and professional manner

Job Responsibility

Monitor and identify training and development opportunities for the Resident Liaison Officers team
Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
Work collaboratively as part of the site team to deliver services in line with contract requirements
Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

What we offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations
Significant savings on daily shopping through benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials
A supportive culture and a great team
Trained Mental Health First Aiders support
Annual training budget

Fulltime

Resident Liaison Officer

CLC, part of Axis CLC, is delivering a long-term programme of planned maintenanc...

Location

United Kingdom , Norwich

Salary:

25000.00 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)

Job Responsibility

Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity

What we offer

Car allowance
Bonus scheme (eligible after 1 years’ service)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Resident Liaison Officer

Are you an experienced Customer Service professional with a background in the ho...

Location

United Kingdom , Twickenham

Salary:

32000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector
Strong communication and interpersonal skills, with a customer-first approach
Understanding of kitchen and bathroom refurbishment works
Experience working in occupied social housing environments

Job Responsibility

Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
Conduct pre-start visits to explain the scope of works and answer resident queries
Manage complaints and resolve issues sensitively and professionally
Organise and attend resident meetings, open days, and progress updates
Ensure residents are aware of health and safety procedures and property access needs
Support vulnerable residents and ensure special requirements or adjustments are considered

What we offer

Car Allowance of £4,250
Yearly bonus incentives
Access to an online discounts portal, employee assistance program & much more

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Properties around London- Internal & External Planned...

Location

United Kingdom , Properties Around London (M25)

Salary:

18.00 - 20.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Basildon- Planned Maintenance. This role focuses on r...

Location

United Kingdom , Basildon

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Southwark. Planned Maintenance - Property Services. O...

Location

United Kingdom , Elephant & Castle, Southwark

Salary:

28000.00 - 30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working as a Resident Liaison Officer
Strong communication skills over the phone and face to face
Good IT skills
Ability to work within a team and of your own accord

Job Responsibility

Booking in appointments to visit occupied properties
Carrying out condition surveys
Dealing with resident complaints
Working hand in hand with the site team to get works completed to the correct standard
Building strong relationships with tenants and contractors

What we offer

Benefits

Fulltime

Resident Liaison Officer

At Ian Williams, we’re making a difference together, and we’d love you to be par...

Location

United Kingdom , Sleaford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong communication and customer service skills
Experience as a Resident or Tenant Liaison Officer, Social Value Officer, or in a similar customer focused role preferred
Good organisational skills
Solid IT ability in Microsoft Word and Outlook
Full UK driving licence

Job Responsibility

Act as the main point of contact for residents, providing clear communication on maintenance and refurbishment works
Build and maintain strong relationships through letters, visits, calls, and events to ensure high customer satisfaction
Keep accurate electronic records and produce progress and customer satisfaction reports for the contract team
Proactively resolve resident queries and complaints, working with contractors and managers to maintain smooth project delivery
Attend weekly office meetings and lead on social value initiatives from planning to completion

What we offer

Profit share scheme (14% of base salary achieved last year)
Enhanced pension or savings scheme
31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
Annual pay reviews
Life Insurance
Enhanced maternity/paternity pay
Training & development opportunities
Health and wellbeing support via Lighthouse Charity

Fulltime

Resident Liaison Officer

360 Resourcing Solutions

Location:
United Kingdom , Cheltenham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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March 21, 2026