Resident Liaison Officer

• Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
• Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
• Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
• Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
• Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
• Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
• Strong IT skills to manage scheduling, reporting, and communication
• A proactive and customer-focused approach to problem-solving
• Ability to work well within a team and manage multiple tasks simultaneously

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