Resident Liaison Officer Job at Social Value Portal Ltd (Elephant & Castle, Southwark)

Resident Liaison Officer

A busy, growing passive fire protection contractor is looking for a proactive Re...

Location

United Kingdom , Rochester

Salary:

Not provided

Blue Book Partners

Expiration Date

Until further notice

Requirements

Strong communication and organisation skills
A calm, approachable manner
Experience in housing, construction, or customer service

Job Responsibility

Communicate upcoming works clearly to residents
Arrange access, appointments, and follow-up visits
Respond to queries and help resolve any issues
Maintain accurate records and support smooth project delivery

Fulltime

New

Senior Resident Liaison Officer

We are on the lookout for a driven, energetic, and proactive Senior Resident Lia...

Location

United Kingdom , Hersham, Surrey

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of two years of continuous experience in a Resident Liaison Officer role
Experience in Customer Engagement and improving Customer Satisfaction
Great communication and stakeholder management skills
Collaborative approach
Ability to work at a pace and respond quickly to changing demands and priorities
Knowledge of administration, methods of reporting and Key Performance Indicators
A proven understanding of Customer Care with particular reference to vulnerable people
First Class communication skills
Proactive, with the ability to deal with issues and complaints in a calm and professional manner

Job Responsibility

Monitor and identify training and development opportunities for the Resident Liaison Officers team
Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
Work collaboratively as part of the site team to deliver services in line with contract requirements
Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

What we offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations
Significant savings on daily shopping through benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials
A supportive culture and a great team
Trained Mental Health First Aiders support
Annual training budget

Fulltime

Resident Liaison Officer

CLC, part of Axis CLC, is delivering a long-term programme of planned maintenanc...

Location

United Kingdom , Norwich

Salary:

25000.00 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)

Job Responsibility

Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity

What we offer

Car allowance
Bonus scheme (eligible after 1 years’ service)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer - Properties around London- Internal & External Planned...

Location

United Kingdom , Properties Around London (M25)

Salary:

18.00 - 20.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer - Basildon- Planned Maintenance. This role focuses on r...

Location

United Kingdom , Basildon

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

Resident Liaison Officer

Our growing team is recruiting a Resident Liaison Officer to join our establishe...

Location

United Kingdom , Bristol

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills
Experience as a Resident Liaison Officer/Tenant Liaison Officer/Social Value Officer for a property services contractor or similar (preferred)
Strong organisational skills with ability to prioritise and react quickly
Excellent IT skills including Microsoft Word and Outlook
A full UK driving licence

Job Responsibility

Be the first point of contact for residents and site teams/contractors
Communicate internally and externally about upcoming renovation works, progress, and completion
Maintain excellent relationships with residents via letters, face to face visits, events, and telephone calls
Maintain electronic records and produce reports on customer satisfaction and progress
Proactively resolve problems and complaints regarding the works

What we offer

Company profit share scheme (14% of base salary)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Annual leave buy/sell scheme (buy up to 5 days or sell up to 3 days per year)
Life Insurance
Access to Lighthouse Construction Industry Charity for health and wellbeing support
Enhanced maternity/paternity pay
Training and development opportunities
Trade discounts from preferred suppliers
Specsavers vouchers

Fulltime

Resident Liaison Officer

Are you passionate about delivering exceptional customer service in a community-...

Location

United Kingdom , Didsbury, Greater Manchester

Salary:

28000.00 - 30000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience in a liaison officer role or similar within a social housing environment
Excellent interpersonal and communication skills along with proficient IT skills
Strong administration skills with the ability to handle multiple tasks
A confident attitude with a customer-focused approach
A full clean driving license for travel to various locations in the region

Job Responsibility

Effectively communicate with residents in line with the Resident Engagement Strategy
Complete pre-entry induction visits for properties within the programme
Identify potential safeguarding concerns and report them appropriately
Keep residents informed about the programme of works concerning their homes
Track and maintain records of customer feedback and complaints for consistent service improvement

What we offer

A car and fuel allowance to support your mobility
24 days of annual leave plus public holidays

Fulltime

New

Resident Liaison Officer

This role is all about delivering a positive, reassuring experience for resident...

Location

United Kingdom , Norwich

Salary:

30000.00 GBP / Year

Norwich City Services Limited

Expiration Date

March 22, 2026

Requirements

Full UK driving licence
Strong background in customer service, housing, resident liaison, community support, or similar people-facing roles
Confidence in handling complaints, resolving conflicts, and de-escalating challenging situations
Strong communication skills
Ability to explain processes clearly
Highly organised
Ability to manage multiple appointments and resident needs
Accurate record-keeping
Empathy, patience, and the ability to build trust with people from diverse backgrounds
Proactive, reliable approach

Job Responsibility

Delivering a positive, reassuring experience for residents
Being the main point of contact throughout surveys, inspections, and damp‑related remedial works
Keeping tenants fully informed
Arranging and confirming appointments
Addressing concerns with empathy
Building strong relationships to support smooth access and cooperation
Identifying and supporting vulnerable residents
Working with housing teams and support services to ensure resident needs are met
Coordinating closely with surveyors, contractors, and Norwich City Council teams
Keeping schedules on track

What we offer

Living Wage Employer
Cycle to Work Scheme
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
25 days annual leave, rising by a day each year until 30 days is reached
8 bank holidays
Christmas shut down period

Resident Liaison Officer

Social Value Portal Ltd

Location:
United Kingdom , Elephant & Castle, Southwark

Category:
Real Estate

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resident Liaison Officer

Resident Liaison Officer

Senior Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Social Value Portal Ltd

Location:United Kingdom , Elephant & Castle, Southwark

Category:Real Estate

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resident Liaison Officer

Resident Liaison Officer

Senior Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Location:
United Kingdom , Elephant & Castle, Southwark

Category:
Real Estate

Contract Type:
Not provided

Job Posted:
March 13, 2026