Resident Liaison Officer Job at 360 Resourcing Solutions (Stratford)

Resident Liaison Officer

360 Resourcing Solutions

Location:
United Kingdom , Stratford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an organised and customer-focused Resident Liaison Officer to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Working on our long-term partnership with Peabody Housing Trust, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

Job Responsibility:

Handle outgoing calls to residents and incoming calls from clients, providing clear and professional updates on repair works
Process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting
Maintain accurate records, job notes and audit trails
Review supervisor and operative reports and take appropriate follow-up action
Resolve queries and minor complaints at first point of contact
Monitor shared inboxes, logs and variation requests
Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates
Order materials and equipment as required
Ensure all activity is updated accurately and in line with KPIs and service targets

Requirements:

Administrative experience within social housing (desirable)
IT literate with strong system and data-entry skills
Understanding of maintenance and repairs terminology
Awareness of KPIs and performance targets
Knowledge of housing sector processes (desirable)
Excellent telephone manner and customer service skills
Strong communication and problem-solving abilities
Ability to prioritise and manage workload under pressure
High attention to detail and accuracy
Ability to meet tight deadlines
Team player with a positive, flexible approach
Organised and compliant

Nice to have:

Administrative experience within social housing
Knowledge of housing sector processes

What we offer:

Competitive salary
25 days holiday + bank holidays
Pension, medical scheme options and life assurance
Employee rewards and wellbeing programme
Career development and internal progression opportunities

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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