Resident Liaison Officer Job at CLC Group (Norwich)

Resident Liaison Officer

A busy, growing passive fire protection contractor is looking for a proactive Re...

Location

United Kingdom , Rochester

Salary:

Not provided

Blue Book Partners

Expiration Date

Until further notice

Requirements

Strong communication and organisation skills
A calm, approachable manner
Experience in housing, construction, or customer service

Job Responsibility

Communicate upcoming works clearly to residents
Arrange access, appointments, and follow-up visits
Respond to queries and help resolve any issues
Maintain accurate records and support smooth project delivery

Fulltime

Resident Liaison Officer

Our growing team is recruiting a Resident Liaison Officer to join our establishe...

Location

United Kingdom , Bristol

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills
Experience as a Resident Liaison Officer/Tenant Liaison Officer/Social Value Officer for a property services contractor or similar (preferred)
Strong organisational skills with ability to prioritise and react quickly
Excellent IT skills including Microsoft Word and Outlook
A full UK driving licence

Job Responsibility

Be the first point of contact for residents and site teams/contractors
Communicate internally and externally about upcoming renovation works, progress, and completion
Maintain excellent relationships with residents via letters, face to face visits, events, and telephone calls
Maintain electronic records and produce reports on customer satisfaction and progress
Proactively resolve problems and complaints regarding the works

What we offer

Company profit share scheme (14% of base salary)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Annual leave buy/sell scheme (buy up to 5 days or sell up to 3 days per year)
Life Insurance
Access to Lighthouse Construction Industry Charity for health and wellbeing support
Enhanced maternity/paternity pay
Training and development opportunities
Trade discounts from preferred suppliers
Specsavers vouchers

Fulltime

Resident Liaison Officer

Are you passionate about delivering exceptional customer service in a community-...

Location

United Kingdom , Didsbury, Greater Manchester

Salary:

28000.00 - 30000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience in a liaison officer role or similar within a social housing environment
Excellent interpersonal and communication skills along with proficient IT skills
Strong administration skills with the ability to handle multiple tasks
A confident attitude with a customer-focused approach
A full clean driving license for travel to various locations in the region

Job Responsibility

Effectively communicate with residents in line with the Resident Engagement Strategy
Complete pre-entry induction visits for properties within the programme
Identify potential safeguarding concerns and report them appropriately
Keep residents informed about the programme of works concerning their homes
Track and maintain records of customer feedback and complaints for consistent service improvement

What we offer

A car and fuel allowance to support your mobility
24 days of annual leave plus public holidays

Fulltime

Resident Liaison Officer

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with...

Location

United Kingdom , Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction
Strong empathy and the ability to support vulnerable individuals with professionalism and care
Awareness of challenges faced by residents with dementia or other cognitive impairments
Excellent written and verbal communication skills with a calm, approachable manner
Highly organised, proactive and solution-focused
Confident working collaboratively with site teams and clients
Full UK driving licence (essential)

Job Responsibility

Act as the primary point of contact for residents throughout the works programme
Arrange and attend resident consultation meetings, home visits, and pre-start appointments
Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes
Handle concerns, complaints and queries professionally, ensuring resident satisfaction
Maintain accurate records of resident interactions, feedback and agreed actions
Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made
Collaborate closely with site managers, operatives and client representatives to support smooth project delivery
Ensure all communication and documentation aligns with health & safety, legal and client requirements

What we offer

Company vehicle + fuel card (business use)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Resident Liaison Officer

Axis, part of Axis CLC, is a trusted property services specialist delivering res...

Location

United Kingdom , Leeds

Salary:

34000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction
Strong empathy and the ability to support vulnerable individuals with professionalism and care
Awareness of challenges faced by residents with dementia or other cognitive impairments
Excellent written and verbal communication skills with a calm, approachable manner
Highly organised, proactive and solution-focused
Confident working collaboratively with site teams and clients
Full UK driving licence (essential)

Job Responsibility

Act as the primary point of contact for residents throughout the works programme
Arrange and attend resident consultation meetings, home visits, and pre-start appointments
Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes
Handle concerns, complaints and queries professionally, ensuring resident satisfaction
Maintain accurate records of resident interactions, feedback and agreed actions
Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made
Collaborate closely with site managers, operatives and client representatives to support smooth project delivery
Ensure all communication and documentation aligns with health & safety, legal and client requirements

What we offer

Car Allowance
Company vehicle + fuel card (business use)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Site Supervisor

CLC is delivering a long-term programme of planned refurbishment works on behalf...

Location

United Kingdom , Norwich

Salary:

40000.00 GBP / Year

CLC Group

Expiration Date

February 20, 2026

Requirements

Proven experience as a Site Supervisor within construction, property maintenance or social housing
Experience delivering planned works in occupied environments
Strong knowledge of health & safety legislation and site compliance
The ability to manage operatives and subcontractors effectively
A construction or refurbishment trade background with supervisory experience
Basic IT skills for reporting and site systems
A calm, professional approach when working in live residential settings
City & Guilds or equivalent qualification in a construction trade

Job Responsibility

Day-to-day supervision and coordination of planned refurbishment works in occupied homes
Managing operatives and subcontractors to ensure works are delivered safely and to programme
Ensuring full compliance with health & safety, statutory requirements and CDM regulations
Maintaining site standards, quality control and right-first-time delivery
Acting as the main on-site point of contact for residents, Resident Liaison Officers and visitors
Monitoring progress and reporting accurately to contract management
Ensuring permits, site records and documentation are kept up to date
Supporting the resolution of issues affecting programme, quality or resident satisfaction
Providing occasional practical assistance where needed, without detracting from supervisory duties

What we offer

Company van + fuel card (business use)
Pension scheme and life assurance
22 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

Site Supervisor

CLC is delivering a long-term programme of planned refurbishment works on behalf...

Location

United Kingdom , Norwich

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Site Supervisor within construction, property maintenance or social housing
Experience delivering planned works in occupied environments
Strong knowledge of health & safety legislation and site compliance
The ability to manage operatives and subcontractors effectively
A construction or refurbishment trade background with supervisory experience
Basic IT skills for reporting and site systems
A calm, professional approach when working in live residential settings
City & Guilds or equivalent qualification in a construction trade

Job Responsibility

Day-to-day supervision and coordination of planned refurbishment works in occupied homes
Managing operatives and subcontractors to ensure works are delivered safely and to programme
Ensuring full compliance with health & safety, statutory requirements and CDM regulations
Maintaining site standards, quality control and right-first-time delivery
Acting as the main on-site point of contact for residents, Resident Liaison Officers and visitors
Monitoring progress and reporting accurately to contract management
Ensuring permits, site records and documentation are kept up to date
Supporting the resolution of issues affecting programme, quality or resident satisfaction
Providing occasional practical assistance where needed, without detracting from supervisory duties

What we offer

Company van + fuel card (business use)
Pension scheme and life assurance
22 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

Customer Liaison Officer

Due to our continued success here at Fortem, we are excited to announce an oppor...

Location

United Kingdom , Chester

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

February 21, 2026

Requirements

Previous experience of working in a similar role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence

Job Responsibility

Lead resident and community engagement initiatives, building strong relationships with local communities
Deliver clear and effective communications to customers and residents about the nature and scope of works
Act as the main point of contact for residents, addressing enquiries and concerns professionally and with empathy
Coordinate access arrangements to ensure works are delivered smoothly and on schedule
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation

What we offer

Competitive salary based on experience with profit related bonus
Motor Expenditure Allowance (£4,000)
Option to opt into salary sacrifice car lease
25 days annual leave + bank holidays + your birthday off (34 days total)
Sick pay
26 weeks full pay maternity leave
Annual pay reviews
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee

Fulltime

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Resident Liaison Officer

CLC Group

Location:
United Kingdom , Norwich

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

Expiration:
February 20, 2026

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Job Description:

Job Responsibility:

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