Resident Liaison Officer Job at 360 Resourcing Solutions (Bristol)

Resident Liaison Officer

360 Resourcing Solutions

Location:
United Kingdom , Bristol

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our growing team is recruiting a Resident Liaison Officer to join our established Capital (Planned Works/Refurbishment) Division in Bristol, covering areas in Bristol and Bath. This role is integral to maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. You'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties.

Job Responsibility:

Be the first point of contact for residents and site teams/contractors
Communicate internally and externally about upcoming renovation works, progress, and completion
Maintain excellent relationships with residents via letters, face to face visits, events, and telephone calls
Maintain electronic records and produce reports on customer satisfaction and progress
Proactively resolve problems and complaints regarding the works

Requirements:

Excellent communication and customer service skills
Experience as a Resident Liaison Officer/Tenant Liaison Officer/Social Value Officer for a property services contractor or similar (preferred)
Strong organisational skills with ability to prioritise and react quickly
Excellent IT skills including Microsoft Word and Outlook
A full UK driving licence

What we offer:

Company profit share scheme (14% of base salary)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Annual leave buy/sell scheme (buy up to 5 days or sell up to 3 days per year)
Life Insurance
Access to Lighthouse Construction Industry Charity for health and wellbeing support
Enhanced maternity/paternity pay
Training and development opportunities
Trade discounts from preferred suppliers
Specsavers vouchers

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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