Resident liaison officer

• Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects
• Undertake pre-commencement meetings with residents to brief on works
• Effect daily resident communications / visits where work is underway
• Provide post completion liaison to ensure high levels of resident satisfaction are realised
• Responsible for collation of resident information packs and administration of customer records, KPI's etc
• Feedback and co-ordinate and communicate appointments and requirements with project team and residents
• Maintain a safe environment for residents and maintenance of their welfare at the end of the working day

• Experienced in customer care in a social housing scenario
• Contracting RLO experience preferred
• Experience from a Housing point of view
• Car required
• Excellent communication skills
• Good ability to develop relationships
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents
• Willingness to support and promote the company and its activities at open days and community engagement events
• Candidates must be eligible to live and work in the UK

Milage paid at government AFR rates for business travel