Resident Liaison Officer

• The Primary Contact: Act as the first point of call for residents regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs)
• Access Management: Coordinate and book appointments for surveyors and tradespeople to ensure the project remains on schedule
• Pre-Entry Surveys: Conduct initial visits to explain the scope of work and identify vulnerable residents or specific household needs
• Conflict Resolution: Handle queries and complaints professionally, resolving issues locally to maintain high satisfaction levels
• Reporting: Maintain detailed resident logs and provide regular updates to Housing Association and Local Authority partners

• Sector Experience: Proven track record as an RLO, TLO, or Customer Liaison Officer within Social Housing, a Housing Association, or a Council environment
• Communication: Exceptional verbal and written skills, with the ability to adapt your style to a diverse range of residents
• Resilience: A calm, professional approach when navigating challenging situations or difficult conversations
• Organisation: Strong administrative skills to manage complex schedules and daily reporting
• Transport: A valid UK Driving Licence and access to your own vehicle

Travel Expenses