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We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Job Responsibility:
Act as the primary point of contact for residents throughout the works programme
Arrange and attend resident consultation meetings, home visits, and pre-start appointments
Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes
Handle concerns, complaints and queries professionally, ensuring resident satisfaction
Maintain accurate records of resident interactions, feedback and agreed actions
Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made
Collaborate closely with site managers, operatives and client representatives to support smooth project delivery
Ensure all communication and documentation aligns with health & safety, legal and client requirements
Requirements:
Experience within social housing, refurbishment or retrofit works would be highly beneficial
Strong written and verbal communication skills
Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment)
Comfortable working from a site compound/welfare environment
Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc
Experience arranging appointments for multiple trades and managing access for works
Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking)
Organised
Positive, professional, and resilient in dealing with residents
Able to carry out pre-condition reports before works commence
Full UK driving licence (essential)
What we offer:
Car allowance
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC