Resident Liaison Officer

CLC, part of Axis CLC, is delivering a long-term programme of planned maintenanc...

Location

United Kingdom , Norwich

Salary:

25000.00 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)

Job Responsibility

Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity

What we offer

Car allowance
Bonus scheme (eligible after 1 years’ service)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Senior Resident Liaison Officer

We are on the lookout for a driven, energetic, and proactive Senior Resident Lia...

Location

United Kingdom , Hersham, Surrey

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of two years of continuous experience in a Resident Liaison Officer role
Experience in Customer Engagement and improving Customer Satisfaction
Great communication and stakeholder management skills
Collaborative approach
Ability to work at a pace and respond quickly to changing demands and priorities
Knowledge of administration, methods of reporting and Key Performance Indicators
A proven understanding of Customer Care with particular reference to vulnerable people
First Class communication skills
Proactive, with the ability to deal with issues and complaints in a calm and professional manner

Job Responsibility

Monitor and identify training and development opportunities for the Resident Liaison Officers team
Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
Work collaboratively as part of the site team to deliver services in line with contract requirements
Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

What we offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations
Significant savings on daily shopping through benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials
A supportive culture and a great team
Trained Mental Health First Aiders support
Annual training budget

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer - Southwark. Planned Maintenance - Property Services. O...

Location

United Kingdom , Elephant & Castle, Southwark

Salary:

28000.00 - 30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working as a Resident Liaison Officer
Strong communication skills over the phone and face to face
Good IT skills
Ability to work within a team and of your own accord

Job Responsibility

Booking in appointments to visit occupied properties
Carrying out condition surveys
Dealing with resident complaints
Working hand in hand with the site team to get works completed to the correct standard
Building strong relationships with tenants and contractors

What we offer

Benefits

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer - Basildon- Planned Maintenance. This role focuses on r...

Location

United Kingdom , Basildon

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer - Properties around London- Internal & External Planned...

Location

United Kingdom , Properties Around London (M25)

Salary:

18.00 - 20.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

Fulltime

Site Supervisor

Axis, part of Axis CLC, is a trusted property services specialist delivering res...

Location

United Kingdom , Leeds

Salary:

19.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience managing planned maintenance or refurbishment works, ideally kitchens and bathrooms
Strong experience managing subcontractor-led delivery in occupied properties
Good working knowledge of health & safety regulations and site compliance
Experience working within social housing or occupied environments
Strong organisational skills with the ability to manage multiple plots and workstreams
Confident communication skills and the ability to work collaboratively with residents, subcontractors, clients and internal teams
A proactive, solutions-focused approach to site management
Full UK driving licence (essential)

Job Responsibility

Manage the delivery of planned kitchens and bathrooms works across multiple properties
Oversee subcontractor performance, ensuring quality, productivity, and programme compliance
Ensure all works are delivered safely and in line with health & safety requirements
Coordinate site activity and sequencing to minimise disruption to residents
Monitor quality standards and carry out inspections to ensure works meet specification
Work closely with Resident Liaison Officers, clients, and internal teams to support smooth delivery
Manage site logistics, materials, access arrangements, and maintain accurate site records

What we offer

Company vehicle + fuel card (business use)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

New

Resident Liaison Officer

We have a fantastic opportunity for an organised, knowledgeable and customer foc...

Location

United Kingdom , City of London

Salary:

33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

March 23, 2026

Requirements

Experience of facilitation of resident involvement forums and focus groups
Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders
Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation
Experience of providing a customer-focused, high-quality service and managing complaints
Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports

Job Responsibility

Be the main point of planned re-investment and maintenance works and projects
Liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements
Handle and resolve complaints, with a high level of service
Work with a dynamic team to manage the maintenance of over 10,000 homes

What we offer

Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development

Fulltime

Site Supervisor

CLC, part of Axis CLC, is delivering a long-term programme of planned refurbishm...

Location

United Kingdom , Norwich; Leeds

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Site Supervisor within construction, property maintenance or social housing
Experience delivering planned works in occupied environments
Strong knowledge of health & safety legislation and site compliance
The ability to manage operatives and subcontractors effectively
A construction or refurbishment trade background with supervisory experience
Basic IT skills for reporting and site systems
A calm, professional approach when working in live residential settings
City & Guilds or equivalent qualification in a construction trade

Job Responsibility

Day-to-day supervision and coordination of planned refurbishment works in occupied homes
Managing operatives and subcontractors to ensure works are delivered safely and to programme
Ensuring full compliance with health & safety, statutory requirements and CDM regulations
Maintaining site standards, quality control and right-first-time delivery
Acting as the main on-site point of contact for residents, Resident Liaison Officers and visitors
Monitoring progress and reporting accurately to contract management
Ensuring permits, site records and documentation are kept up to date
Supporting the resolution of issues affecting programme, quality or resident satisfaction
Providing occasional practical assistance where needed, without detracting from supervisory duties

What we offer

Company van + fuel card (business use)
Pension scheme and life assurance
22 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Resident Liaison Officer - Social Housing Planned Works

Social Value Portal Ltd

Location:
United Kingdom , South London

Category:
Real Estate

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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