Resident Liaison Officer

Operations Manager - Social Housing Planned Works

We are working with a leading national contractor operating within the property ...

Location

United Kingdom , Hemel Hempstead

Salary:

80000.00 - 95000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience as an Operations Manager delivering social housing / planned maintenance projects
SMSTS
Ensure the delivery of the projects within the budget and time scales specified
Focus on motivation of the workforce to deliver on time and to budget
Focus on quality, customer service and deliver
Driving profitability of the contract to include pricing and delivering of extra works
Client and tenant satisfaction
Process Management
Management of the customer
Have an understanding of the financials on the contract

Job Responsibility

Oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils
Managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors

What we offer

Car Allowance
plus package

Fulltime

Senior Resident Liaison Officer

Location

United Kingdom , Wembley Park

Salary:

35000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience working for a main contractor on similar projects
Full clean driving licence with own vehicle
Kitchen and bathroom scheme and voids experience
Decent Homes programme experience

Job Responsibility

Providing guidance and support to a team of RLO's as well as supporting the Project Manager
Working on planned maintenance projects
Decent Homes programme experience
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

What we offer

Car allowance
Mileage

Fulltime

Resident Liaison Officer – Refurbishment

An exciting opportunity has arisen within our growing Refurbishment business for...

Location

United Kingdom , Nottingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working on planned maintenance programmes
Good understanding of project delivery within social housing
Strong communication, customer service and administrative skills
Confidence using Microsoft Office

Job Responsibility

Support the successful delivery of social housing refurbishment projects
Act as the key link between residents, the project team and our client
Manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare
Maintain accurate records on CRM system
Support project administration
Build strong relationships with residents, leaseholders and stakeholders

What we offer

Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme

Fulltime

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with...

Location

United Kingdom , Brandon

Salary:

25000.00 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)

Job Responsibility

Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity

What we offer

Car allowance
Bonus scheme (eligible after 1 years' service)
Pension scheme and life assurance
25 days' holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Basildon- Planned Maintenance. This role focuses on r...

Location

United Kingdom , Basildon

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

Senior Resident Liaison Officer

We are on the lookout for a driven, energetic, and proactive Senior Resident Lia...

Location

United Kingdom , Hersham, Surrey

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of two years of continuous experience in a Resident Liaison Officer role
Experience in Customer Engagement and improving Customer Satisfaction
Great communication and stakeholder management skills
Collaborative approach
Ability to work at a pace and respond quickly to changing demands and priorities
Knowledge of administration, methods of reporting and Key Performance Indicators
A proven understanding of Customer Care with particular reference to vulnerable people
First Class communication skills
Proactive, with the ability to deal with issues and complaints in a calm and professional manner

Job Responsibility

Monitor and identify training and development opportunities for the Resident Liaison Officers team
Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
Work collaboratively as part of the site team to deliver services in line with contract requirements
Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

What we offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations
Significant savings on daily shopping through benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials
A supportive culture and a great team
Trained Mental Health First Aiders support
Annual training budget

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Properties around London- Internal & External Planned...

Location

United Kingdom , Properties Around London (M25)

Salary:

18.00 - 20.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

Fulltime

Resident Liaison Officer

Resident Liaison Officer - Southwark. Planned Maintenance - Property Services. O...

Location

United Kingdom , Elephant & Castle, Southwark

Salary:

28000.00 - 30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working as a Resident Liaison Officer
Strong communication skills over the phone and face to face
Good IT skills
Ability to work within a team and of your own accord

Job Responsibility

Booking in appointments to visit occupied properties
Carrying out condition surveys
Dealing with resident complaints
Working hand in hand with the site team to get works completed to the correct standard
Building strong relationships with tenants and contractors

What we offer

Benefits

Fulltime

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Resident Liaison Officer - Social Housing Planned Works

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